Digital Banking Support & App Analyst

Scotiabank; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading financial institution in Toronto is seeking an Intermediate L1 Support to provide technical assistance for digital applications. The ideal candidate will have 3-5 years of technical support experience in financial services, strong communication skills, and the ability to translate business needs into actionable solutions. This hybrid role offers a collaborative work environment and competitive rewards.

Benefits

Diversity and Inclusion initiatives

Accessibility and Workplace Accommodations

Upskilling through online courses

Competitive Rewards program

Community Engagement opportunities

Qualifications

• 3–5 years of experience in technical support and business analysis.
• Experience supporting digital applications in financial services.
• Ability to interpret user feedback into development insights.

Responsibilities

• Act as first-line support for incidents related to digital applications.
• Perform routine troubleshooting and ticket triage.
• Capture and document business requirements and user stories.

Skills

Technical support experience

Business analysis

SQL competency

Familiarity with Agile methodology

Excellent communication skills

Analytical mindset

Mutual fund industry knowledge

Understanding of data structures

Tools

Jira

ServiceNow

Job description

A leading financial institution in Toronto is seeking an Intermediate L1 Support to provide technical assistance for digital applications. The ideal candidate will have 3-5 years of technical support experience in financial services, strong communication skills, and the ability to translate business needs into actionable solutions. This hybrid role offers a collaborative work environment and competitive rewards.