Digital Account Manager

ICS Creative Agency; New Brunswick; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A digital marketing agency in Canada is seeking a full-time Digital Account Manager to manage client relationships and lead digital strategies. You will oversee SEO, paid ads, and campaign performance while building client trust and satisfaction. Ideal candidates will have strong communication skills and experience in account management. This role offers a competitive salary, benefits, and a hybrid work model.

Benefits

Paid vacation

Paid sick days

Paid statutory holidays

Half day Fridays during summer

Comprehensive health and dental benefits

Free office snacks and drinks

Regular team building events

Company laptop provided

Qualifications

• Proven experience in account management or client services.
• Experience building and executing digital marketing strategies.
• Ability to identify and act on revenue growth opportunities.
• Strong written and verbal communication skills.
• Ability to manage multiple projects at once.
• Familiarity with digital marketing tools and reporting platforms.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build trust and long term client relationships.
• Develop digital strategies across SEO, paid ads, and web.
• Oversee campaign execution from planning to reporting.
• Track KPIs and present clear performance insights to clients.
• Coordinate with internal teams to ensure deliverables stay on scope, on time, and on budget.
• Identify upsell and growth opportunities within existing accounts.
• Perform SEO/PPC web audits on opportunities to assist sales team.
• Stay current on digital marketing trends and platforms.

Skills

Strong communication and relationship building skills

Strategic thinking and problem solving

Experience with Google Ads

Experience with Meta Ads Manager

Experience with LinkedIn Campaign Manager

Experience with TikTok Ads

Experience with Reddit Ads

Experience with GA4

SEO knowledge

Project management skills

Education

Bachelor’s degree in Marketing, Business, Communications or related field

Job description

Company Description

ICS Creative Agency has spent over 15 years helping businesses grow through smart digital strategy and execution that delivers real results. We build websites, run performance marketing campaigns, create content, and automate workflows that move the needle. We work closely with clients to understand their goals and build custom solutions that drive measurable growth. Long term client partnerships are at the core of everything we do.

Role Description

We are hiring a full time Digital Account Manager to join our on site team in Saint John, NB.

This role is responsible for managing client relationships, leading digital strategy, and ensuring campaigns perform. You will work closely with our Digital Media Buyer, creative team, and Marketing, Project Manager to deliver results while identifying opportunities to grow each account.

You will own client communication, understand business objectives, oversee SEO, paid ads, and website initiatives, and report on performance metrics such as ROI, conversions, and lead quality. You will also support the sales team by helping turn satisfied clients into long term retained partners.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build trust and long term client relationships
• Develop digital strategies across SEO, paid ads, and web
• Oversee campaign execution from planning to reporting
• Track KPIs and present clear performance insights to clients
• Coordinate with internal teams to ensure deliverables stay on scope, on time, and on budget
• Identify upsell and growth opportunities within existing accounts
• Perform SEO/PPC web audits on opportunities/leads to assist sales team
• Stay current on digital marketing trends and platforms

Skills Needed

• Strong communication and relationship building skills
• Ability to think strategically and solve problems
• Experience with Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, TikTok Ads, Reddit Ads, GA4, and SEO
• Strong project management and organizational skills
• Comfortable presenting performance data and insights to clients

Qualifications

• Proven experience in account management or client services
• Experience building and executing digital marketing strategies
• Ability to identify and act on revenue growth opportunities
• Strong written and verbal communication skills
• Ability to manage multiple projects at once
• Familiarity with digital marketing tools and reporting platforms
• Bachelor’s degree in Marketing, Business, Communications, or related field preferred

Compensation and Benefits

We offer competitive compensation based on experience, along with a benefits package designed to support both performance and work life balance.

What we offer:

• Paid vacation
• Paid sick days
• Paid statutory holidays and additional paid non statutory holidays including Christmas Eve, New Years Eve, and Easter Monday
• Half day Fridays during the summer months
• Comprehensive health and dental benefits
• Free office snacks, drinks, and coffee
• Regular team building events and company outings
• Modern office environment in Saint John with Hybrid model
• Company laptop provided