Digital Account Manager

Following Your Heart; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global leadership education organization is seeking a Digital Account Manager to support its Calgary-based team in a remote role. The ideal candidate will have over 5 years of experience in account management or a client-facing role, showcasing strong communication skills and a solid understanding of basic tech tools. Responsibilities include maintaining client relationships, coordinating onboarding, and ensuring effective communication. This position offers flexibility and high autonomy, ideal for candidates interested in personal development and leadership education.

Qualifications

• 5+ years experience in a client-facing role.
• Strong written and verbal communication skills.
• Professional English proficiency required.

Responsibilities

• Build strong relationships with clients through communication.
• Support client onboarding for a smooth start.
• Maintain records and keep CRM up to date.

Skills

Account management

Client success

Strong communication skills

Basic tech tools

Interest in leadership education

Tools

Zoom

CRM

Email

Job description

Role: Digital Account Manager

Location: Calgary - Remote

About The Role

If you’re great with people, naturally organised, and known for your follow-through, you might love this. We’re looking for a Digital Account Manager to support our leadership and personal development education business. Your focus will be on relationship management, client support, and clear communication, making sure people feel looked after, know their next steps, and stay engaged with the resources available to them. This opportunity suits people who value doing meaningful, strategic work, taking ownership of their results, and staying accountable, and who feel energised by growth and flexibility over the traditional corporate structure.

About Us

We are an established global organisation operating across 100+ countries, specialising in personal development and leadership education. Our focus is on providing experienced professionals with access to robust systems, professional resources, and a scalable operating model suited to today’s digital landscape. We deliver structured programs supported by proven processes, ongoing training, and a modern digital framework, designed to help people grow personally and professionally while maintaining high standards and integrity.

What You’ll Be Doing

• Build and maintain strong relationships with clients through clear, timely communication
• Support client onboarding and ensure a smooth “getting started” experience
• Coordinate appointments and next steps using a structured process
• Answer questions, point clients to the right resources, and help them stay on track
• Keep records up to date (CRM/admin tasks, notes, follow-up actions)
• Maintain professional standards while operating independently
• Participate in weekly Zoom training and ongoing development sessions

What We’re Looking For

• 5+ years experience in account management, client success, customer service, administration, or another client-facing role
• Strong communication skills (phone, Zoom, and written)
• Professional-level English (spoken and written) as all our training and resources are delivered in English
• Experience with basic tech tools (Zoom, email, CRM or similar systems)
• Reliable, self‑managed, and able to work independently
• A genuine interest in leadership and personal development education

Work Style and Setup

• Remote and flexible (Calgary/Alberta applicants encouraged)
• Performance based role aligned to individual contribution
• Direct Upfront Profits through structured business activity
• High autonomy in an Independent Account Manager capacity
• Training, support, and a clear process provided
• Due to training expectations and the level of professionalism required, this role isn’t suitable for students at this time

Apply now for an initial screening