Dietary Worker

Aramark Canada; Siksiká #146, Alberta; In loco; CAD 22.000 - 31.000; Tempo pieno

Descrizione del lavoro

Aramark Canada seeks a Dietary Worker to support patients over the phone and via software systems, coordinating meal orders and nutrition needs. You’ll liaise with doctors, nurses and the Food & Nutrition team to ensure accurate patient meals while protecting privacy and upholding safety standards.

The role requires adaptability, English fluency, and comfort with technology. Prior customer service or food service experience is preferred, with a focus on quality patient care in a fast-paced

Competenze

• Experience in customer service roles preferred.
• Experience in food service or dietary clerk preferred.
• Fluent in English; bilingual or multilingual a plus.
• Able to stay calm under pressure and adapt to change.
• Comfort with using technology including web-based software and headset.

Mansioni

• Function in a fast-paced call center environment where calls are recorded and assessed.
• Maintain friendly, efficient customer service toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Handle patient calls, take menu orders, and direct calls about meals or nutrition as needed.
• Use software to record patient orders and ensure accuracy with dietary needs.
• Maintain knowledge of therapeutic diets to process orders correctly.
• Collaborate with doctors, nurses, and Food & Nutrition team on patient nutrition.
• Protect customer privacy and adhere to safety and sanitation standards.
• Follow Aramark standards of operation and comply with local, state, and federal regulations.

Conoscenze

Customer service

Call center

English fluency

Calm under pressure

Tech literacy

Descrizione del lavoro

JOB DESCRIPTION

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services.

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

JOB RESPONSIBILITIES

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

QUALIFICATIONS

• Previous customer service and/or call center experience preferred
• Experience in food service, as a dietary clerk, or in a related field preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.

ABOUT ARAMARK

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com [http://www.aramarkcareers.com] or connect with us on Facebook [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAramarkCareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295643289%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FStKmW3AoNZb2vJnR%2FQQ65UlkGbWjN%2B0YzJ0Pl3Vpcs%3D&reserved=0], Instagram [https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Faramarkcareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kdMgnbALw10003oI5eCv3mUef0FKb%2BAuVM38jJD%2BTEM%3D&reserved=0] and Twitter [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramarkcareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aDi0EMVcAG61WwWR7WpIUFcvNiqtIRl5d8p%2BKAdrL2c%3D&reserved=0].

The pay range for this position is $18.92 - $18.92.