Dietary Aide & Cook

St. Joseph’s Home Care; Hamilton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A supportive healthcare service provider in Hamilton, Ontario is seeking a Dietary Aid to assist in providing quality food services to clients. The role involves ordering supplies, food preparation, and ensuring safety regulations are met. Ideal candidates should have a Grade 12 diploma, customer service experience, and a Food Handling Safety Certificate. Join a compassionate team dedicated to enhancing the health and well-being of clients through excellent dietary support.

Qualifications

• Grade 12 Graduation Diploma or combined education and work experience required.
• 1 year previous experience in food service preferred.
• Previous customer service experience required.
• Previous experience with elderly/different abled customers preferred.

Responsibilities

• Assist with ordering dietary and kitchen supplies.
• Following food safety protocols.
• Assemble and deliver meals.
• Engage clients in positive conversations.

Skills

Communication skills

Customer service mindset

Teamwork

Problem-solving

Education

Grade 12 Graduation Diploma

Dietary Aide Certificate

Food Handling Safety Certificate

Job description

POSITION SUMMARY

The Dietary Aid – Community Support Services (DA-CSS) assists in providing quality food services which enrich the health and well-being of clients. DA-CSS perform dietary and kitchen functions in a compassionate manner, promoting high standards of service, nutrition, hygiene and safety each day.

Through their work, the DA-CSS contributes to individuals being able to feel independent in their living arrangements. The DA-CSS supports the Manager – Food Services in the effective and efficient delivery of program level food services, and in maintaining high standards of safety and person-centered customer service.

CORE DUTIES AND RESPONSIBILITIES

• Assisting with ordering of dietary and kitchen supplies from food suppliers as needed
• Following all aspects of food safety, as per departmental procedures governing food preparation and sanitation
• Assembling prepared meals and unprepared meals
• Reheating and cooking meals, carries out pre-meal food preparation, including temperature monitoring
• Setting tables for dining
• Assisting customers who require physical support in dining
• Meal and grocery delivery to clients
• Process payment of meals through Credit card/and or debit
• Following all safety and food preparation policies and procedures established by SJHC
• Providing clean-up, including but not limited to, clearing and washing of tables, dishwashing, floor sweeping, garbage disposal, etc
• Maintaining appropriate records as per SJHC standards
• Reporting client concerns/issues and/or program related matters to the Manager or Supervisor
• Assisting with training co-workers as needed

• Engaging clients in positive/social conversations
• Demonstrating sensitivity and respect to clients who may be experiencing physical health challenges

• Demonstrating a positive attitude and approach towards customers as unique individuals

• Answering customer questions in a friendly and polite manner
• Following daily meal preparation schedules as determined by the Manager
• Maintaining a clean, safe and organized work environment
• Participating in team/group meetings
• Other duties as requested or required

CORE COMPETENCIES

• Regularly demonstrates our mission, vision and values:

1. Support compassionate care, faith and diversity
2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry

• Ability to work cooperatively with others; sharing expertise and drawing on the expertise of others
• Actively promotes a healthy, supportive and inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to demonstrate effective decision making
• Skilled at thinking about creative solutions to everyday problems
• Solid team based approach to every day work activities
• Good communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Willingness to regularly go the extra mile and actively support co-workers
• Ability to follow direction and listen to instruction
• Proven ability to be detailed oriented
• Maintaining ongoing compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating in both internal and external training requirements
• Participating in quality improvement initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

QUALIFICATIONS

• Grade 12 Graduation Diploma or combined education and work experience, required
• Dietary Aide Certificate or equivalent, preferred
• Food Handling Safety Certificate, required
• 1 year previous experience in food service, preferred
• Previous customer service experience, required
• Previous experience in a hospital, retirement home or long term care facility, preferred
• Previous experience with elderly/different abled customers, preferred

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.