Dietary Aide

Aramark; Tavistock; On-site; CAD 32,000 - 42,000; Full time

Job summary

Aramark is seeking a Dietary Worker to support patients by handling meal orders and nutritional inquiries. You will use software to record orders, coordinate with doctors and nurses, and ensure accurate dietary needs are met in a fast-paced environment.

Excellent communication and a calm demeanor under pressure are essential. Ideal candidates will have prior call center or dietary service experience, strong English proficiency, and the ability to adapt to changing requirements.

Qualifications

• Experience in a fast-paced call center environment.
• Experience in customer service or dietary-related roles preferred.
• Fluent English; bilingual or multilingual a plus.
• Typing speed 35–45 wpm.

Responsibilities

• Handle patient calls in a fast-paced, call center setting, recording orders in software.
• Maintain friendly, efficient customer service towards patients and staff.
• Direct calls relating to meals or nutritional needs to appropriate departments.
• Input patient orders into the software and ensure accuracy of meal requests.
• Uphold patient privacy and safety, following sanitation standards and ARAMARK policies.

Skills

Call center experience

Customer service

English fluency

Dietary knowledge

Typing 35–45 wpm

Tools

Hospital software

Web-based software

Job description

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service and/or call center experience preferred
• Experience in food service, as a dietary clerk, or in a related field preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Food Handlers certificate required.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.