Dietary Aide

Aramark; Kleinburg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading service company in Kleinburg is looking for a customer service representative to excel in a fast-paced call center environment. The ideal candidate will have experience in customer service and be comfortable with technology. Strong communication skills in English are necessary, and experience in food service or related fields is preferred. The role involves answering phones and ensuring accurate patient nutrition orders.

Qualifications

• Previous customer service and/or call center experience preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Typical typing of 35 – 45 wpm.

Responsibilities

• Function comfortably in a fast-paced call center environment.
• Responsible for answering phones and taking menu orders.
• Work closely with doctors, nurses, and the Food & Nutrition team.

Skills

Customer service experience

Call center experience

Communication skills in English

Ability to stay calm under pressure

Comfortable using technology

Adaptability

Job description

Job Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service and/or call center experience preferred
• Experience in food service, as a dietary clerk, or in a related field preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you\'re pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.