Dialysis Field Service Manager – Pacific NW/Mountain

Outset Medical; Watson Lake; Hybrid; CAD 158,000 - 214,000; Full time

Job summary

A leading medical device company in Canada is looking for a Manager, Field Service to oversee a customer-facing workforce transforming dialysis services. This role involves ensuring exceptional customer experience, managing Field Service Engineers, and maintaining service level agreements. Ideal candidates will have a Bachelor's degree in engineering, substantial experience in the medical equipment sector, and strong leadership skills. The position requires extensive travel across the United States, making effective communication with the remote team essential.

Qualifications

• 5+ years of Field Service experience in the Medical Equipment Industry.
• Management experience with a proven ability to lead teams.
• Ability to manage a remote team and coordinate field operations.

Responsibilities

• Oversee a customer-facing workforce transforming dialysis services.
• Ensure adherence to service level agreements and excellent customer experience.
• Manage and develop Field Service Engineers to achieve business objectives.

Skills

Leadership skills

Customer service skills

Communication skills

Salesforce skills

Technical knowledge

Education

Bachelor’s degree in engineering (Electrical, Electronics, Mechanical, or Fluidics)

Equivalent Military Training and Experience

Tools

Microsoft Office

ERP systems

Job description

A leading medical device company in Canada is looking for a Manager, Field Service to oversee a customer-facing workforce transforming dialysis services. This role involves ensuring exceptional customer experience, managing Field Service Engineers, and maintaining service level agreements. Ideal candidates will have a Bachelor's degree in engineering, substantial experience in the medical equipment sector, and strong leadership skills. The position requires extensive travel across the United States, making effective communication with the remote team essential.