DevOps Support Engineer - SaaS Testing & Troubleshooting

Targeted Talent; Regina; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading management solutions provider in Canada is seeking a Support Engineer specializing in DevOps products. The role includes troubleshooting and providing effective customer service while using development technologies such as .NET, Java, and Python. Candidates must have a strong problem-solving ability and fluency in English, with German preferred. This position promises a dynamic work environment and opportunities for professional growth.

Qualifications

• 2 years development experience focused on application testing and scripting.
• 2 years in a customer-facing role with a SaaS company.
• 1 year of technical documentation writing.

Responsibilities

• Provide effective customer service and product knowledge.
• Collaborate with teams to meet customer expectations.
• Troubleshoot installation and testing problems.
• Update user documentation and collect customer feedback.

Skills

Development technologies (.NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python)

Test automation

Mobile and Web development testing

Operating Systems support (Windows, iOS, Linux, SQL, HTML5)

Integrations (Jira, Jenkins, Teamcity, Selenium WebDriver)

Ticket tracking processes (Salesforce, Zendesk)

Remote troubleshooting technologies

Analytical skills

English and German language fluency

Job description

A leading management solutions provider in Canada is seeking a Support Engineer specializing in DevOps products. The role includes troubleshooting and providing effective customer service while using development technologies such as .NET, Java, and Python. Candidates must have a strong problem-solving ability and fluency in English, with German preferred. This position promises a dynamic work environment and opportunities for professional growth.