DevOps Product Support Engineer – Issue Triage & QA

Targeted Talent; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading Development Solutions Provider in Canada is seeking a Support Engineer specializing in DevOps products. You will be responsible for providing exceptional customer service, troubleshooting complex issues across multiple platforms, and collaborating with teams to enhance customer satisfaction. The ideal candidate will possess strong knowledge of development technologies, have customer-facing experience in a SaaS environment, and be fluent in English and German.

Qualifications

• 2 years development experience focused on application testing and scripting.
• 2 years experience in a customer-facing role in a SaaS environment.
• 1 year of technical documentation writing experience.

Responsibilities

• Provide effective customer service using in-depth product knowledge.
• Collaborate with teams to exceed customer service expectations.
• Troubleshoot installation and testing issues across multiple programming languages.
• Help customers find product solutions and escalate issues as necessary.
• Update user documentation and collect customer feedback.

Skills

Development technologies knowledge (.NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python)

Development skills (Test automation, Mobile and Web testing)

Knowledge of Operating Systems and App Support (Windows, iOS, Linux, SQL, HTML5)

Knowledge of Integrations (Jira, Jenkins, Teamcity, Selenium WebDriver)

Knowledge of ticket tracking tools (Salesforce, Zendesk)

Remote troubleshooting technologies experience

Strong written, verbal and presentation skills

Problem solving and analytical skills

Ability to work independently and in teams

Ability to multi-task across different technology platforms

Fluent in English and German

Ability to work 8-hour shifts in CEST

Job description

A leading Development Solutions Provider in Canada is seeking a Support Engineer specializing in DevOps products. You will be responsible for providing exceptional customer service, troubleshooting complex issues across multiple platforms, and collaborating with teams to enhance customer satisfaction. The ideal candidate will possess strong knowledge of development technologies, have customer-facing experience in a SaaS environment, and be fluent in English and German.