Developer Experience Engineer

Privy; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology company in Canada is seeking a Developer Support Engineer to assist developers with technical issues related to APIs and SDKs. The role requires 3+ years of experience in technical support or software engineering, strong programming skills in JavaScript/TypeScript, and excellent communication abilities. This position will help enhance developers' onboarding and integration experiences and offers significant influence over the product and customer interaction from the outset.

Qualifications

• 3+ years of experience in a technical support, solutions engineering, developer success, or software engineering role.
• Strong programming skills across JavaScript/TypeScript and modern web frameworks.
• Excellent ability to communicate technical concepts to developers.

Responsibilities

• Serve as a technical support owner for developers, resolving issues across APIs and SDKs.
• Collaborate with engineering to prioritize bugs and feedback.
• Create and maintain technical resources like troubleshooting guides.

Skills

Programming and debugging skills

Excellent written and verbal communication

Strong troubleshooting ability

Customer-obsessed mindset

Relationship building

Tools

JavaScript

TypeScript

Node.js

Web3 infrastructure

Job description

A technology company in Canada is seeking a Developer Support Engineer to assist developers with technical issues related to APIs and SDKs. The role requires 3+ years of experience in technical support or software engineering, strong programming skills in JavaScript/TypeScript, and excellent communication abilities. This position will help enhance developers' onboarding and integration experiences and offers significant influence over the product and customer interaction from the outset.