Developer, Application Support

Canadian Pacific Railway; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join Canadian Pacific Railway as a member of the Information Services team, where you will support and develop critical applications vital for data management across their extensive network. This full-time role requires expertise in programming and application support, ideal for candidates looking to make an impact in the railway industry.

Benefits

Flexible and competitive benefits package

Competitive company pension plan

Employee Share Purchase Plan

Performance Incentive Program

Annual Fitness Subsidy

Qualifications

• 5+ years of practical experience using various programming languages and databases.
• Experience with Unix/Linux operating systems and SQL/PL/SQL is essential.
• Good communication skills to discuss technical issues with non-technical users.

Responsibilities

• Provides application support and manages service tickets according to SLAs.
• Monitors and resolves data and application issues, ensuring system efficiency.
• Conducts quality reviews and ensures compliance with best practices for enhancements.

Skills

C language development

Troubleshooting

Database management

Problem management

Incident management

Education

University Degree in Computer Science

Engineering, Science or equivalent experience

Tools

Unix

Linux

SQL

PL/SQL

Job description

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

Canadian Pacific maintains many critical applications, constructed for managing data between CP’s strategic and enterprise applications through common and shared data management services and processes. These applications gather, massage and present data to multiple interfaces and operational application systems, which ultimately contribute to the organization's ability to achieve its business goals.

POSITION ACCOUNTABILITIES

• Provides business users with an application support and development service focus.
• Provides on-call support on rotation for production environments in a 24 x 7 schedule.
• Monitors, troubleshoots, analyzes and resolves data and application issues.
• Manages and resolves bug fixes or service tickets from business and/or incident requests, within current Service Level Agreements.
• Ensures adherence to best practices for application enhancements and support, including complex systems analysis; ensures adoption and adherence to defined support processes (e.g. incident management, problem management, change management, etc.) and ensures the operating efficiency of existing application systems.
• Reviews, analyzes, and designs programming systems, including coding, testing, debugging and installing up to and including a large-scale system.
• Conducts quality reviews of designs, solutions and implementations including documentation, knowledge transfer and revisions.
• Ensures that systems are developed/tested to meet business requirements and specifications.
• Drives the resolution and troubleshooting of issues during development and post-production support.
• Performs complex source-code development, consultation to Application Support and Developers.
• Coordinate the day-to-day operations of the team by monitoring queues and assignments.
• Good communication skills, sensitive to semantics and ability to discuss work requests and projects using high-level, non-technical terms. Ability to effectively present information and respond to questions from groups or managers, clients and customers.
• Experience working both independently and in a team-oriented collaborative environment with the ability to understand both technical intricacies, and see the big picture ramifications.
• Effective management of time between standard and non-standard hours to ensure availability and services are optimal.
• Constructive collaboration and establishing positive relations with support groups is essential to ensuring maximum uptime and minimum downtime for applications in adhering to Service Level Agreements.

POSITION REQUIREMENTS

• University Degree in Computer Science, Information Systems, Engineering, Science or equivalent practical experience.
• 5+ years of practical experience using a variety of programming languages, databases and environments.
• Proven experience with the following technologies is required:
  • C language development
  • Unix and Linux operating systems
  • SQL, PL/SQL

NICE TO HAVE

• Scripting languages such as Shell, Windows Batch and Python
• Messaging technologies (IBM MQ Series preferred)
• Java REST API development and troubleshooting

WHAT CPKC HAS TO OFFER :

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”.

• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: Level 4
• Job Available to: Internal & External

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About the company

The Canadian Pacific Railway, known as CP Rail between 1968 and 1996 and simply Canadian Pacific, is a historic Canadian Class I railway incorporated in 1881.

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