Desktop support-WOS

VDart Inc; Halifax; Remote; CAD 50,000 - 70,000; Full time

Job summary

A technology support company is looking for a Desktop Support Technician to manage and respond to inbound user requests. The role requires strong telephone etiquette, basic troubleshooting skills, and a basic understanding of network fundamentals. French language proficiency is mandatory. Enjoy a remote work setup while helping users solve their technical issues.

Qualifications

• 3-5 years of experience in desktop support.
• Basic understanding of network and server fundamentals.

Responsibilities

• Manage inbound requests for support via various communication channels.
• Diagnose and troubleshoot Level 1 problems with hardware and software.
• Respond to user requests regarding computer systems.
• Acknowledge receipt of all user requests within defined service levels.

Skills

Strong telephone etiquette skills

Effective communication

Basic troubleshooting skills

French Language

Job description

Role : Desktop support-WOS

Location : Halifax, NS (Remote)

Duration : 12 Months

Description

• Manage inbound requests for support via Chat, Telephone, Automated Email, Portal Generated requests
• Diagnose and troubleshoot Level 1 problems with personal computer hardware, software, and peripherals
• Answer help desk line and respond to users' requests regarding computer systems
• Acknowledge receipt of all user requests within defined service levels
• Initiate service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information
• Maintain user information and documentation
• Participate in ensuring that client requests via the ticketing system are managed to closure

Basic Qualifications

• Strong telephone etiquette skills
• Ability to develop business relationships and communicate effectively with the user community
• Basic troubleshooting skills
• Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment
• French Language mandatory required
• 3-5 years experience required
• Nice to Have; (But not a must)
• Industry Certifications