Desktop Support Technician Windows/Mac

NearSource; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading software consulting firm in Toronto is seeking a Desktop Support Technician to provide on-site technical support. This role involves delivering day-to-day support for desktop and mobile devices, troubleshooting issues, and collaborating with IT teams. Candidates should have at least 3 years of experience in IT customer service, as well as proficiency in Windows 10/11 and Mac OS X. A great opportunity for someone looking to contribute to a dynamic team.

Qualifications

• Minimum 3 years of experience in IT customer service or desktop support.
• Hands-on experience with endpoint management tools and ticketing systems.

Responsibilities

• Deliver technical support for desktop/laptop systems, mobile devices, and peripherals.
• Troubleshoot hardware/software issues and resolve them in line with SLAs.
• Install and configure workstations, applications, and collaboration tools.
• Serve as the primary IT contact for onsite support.
• Coordinate asset management processes.
• Administer endpoint deployment.
• Maintain accurate hardware and software records.
• Collaborate with infrastructure, server, and network teams.

Skills

IT customer service

desktop support

Windows 10/11

Mac OS X

Azure

MS Office 365

Active Directory

Exchange

AutoPilot Imaging

ServiceNow

strong communication skills

organizational skills

analytical skills

ability to manage multiple tasks

Education

Post-secondary education in IT or a related field

Job description

Job Title: Desktop Support Technician Windows/Mac
Location: Toronto, Ontario
Work Mode: On-Site
Experience: 3 to 5 Years

Role Summary

NearSource is looking for a Desktop Support Technician to provide on-site technical support for a leading enterprise in the design software space. The selected candidate will deliver consistent, high-quality service across end-user systems, devices, and software, ensuring minimal downtime and optimal performance.

Key Responsibilities

• Deliver day-to-day technical support for desktop/laptop systems, mobile devices, and peripherals (Windows, Mac, tablets, phones)
• Troubleshoot hardware/software issues, ensuring timely resolution in line with defined SLAs
• Install and configure workstations, applications, and collaboration tools (e.g., Zoom Rooms)
• Serve as the primary IT contact for onsite support, managing customer expectations with professionalism
• Coordinate asset management processes including inventory, shipping, receiving, and record-keeping
• Administer endpoint deployment using tools like AutoPilot Imaging
• Maintain accurate hardware and software records through internal systems
• Collaborate with infrastructure, server, and network teams to support on-site issues
• Contribute to documentation and knowledge base for IT procedures
• Drive process improvements and ensure compliance with IT service standards

Must-Have Skills

• Minimum 3 years of experience in IT customer service or desktop support
• Proficient in Windows 10/11, Mac OS X, Azure, MS Office 365, Active Directory, and Exchange
• Hands-on with endpoint management tools (e.g., AutoPilot Imaging)
• Familiarity with ticketing systems such as ServiceNow
• Strong communication, organizational, and analytical skills
• Proven ability to manage multiple tasks in a fast-paced environment
• Post-secondary education in IT or a related field

Nice-to-Have Skills

• Experience supporting Zoom Rooms or video conferencing setups
• Knowledge of asset management workflows and shipping/receiving

Certifications

• CompTIA A+ (preferred)
• Microsoft MCP (preferred)
• HDI Support Center Analyst (preferred)

Apply Now

or share your resume with salary expectations at [e-mail]. Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there’s a strong match, we’ll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.

About NearSource

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the worlds most admired brands, working directly on long-term client initiatives.

Equal Opportunity Statement

NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.