Desktop Support Technician — On‑Site & Remote Help

NTT DATA, Inc.; Quebec; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading technology services firm is seeking a Desktop Support Technician in Quebec City, QC. The role involves providing on-site support, managing desktop environments, and ensuring high levels of customer satisfaction. Ideal candidates will have over 5 years of experience in desktop and end-user support, along with proficiency in Windows OS and troubleshooting. Join a company committed to innovation and inclusivity.

Qualifications

• 5+ years of experience with end user support & desktop support.
• 5+ years of experience with Windows operating system, local/network installation, and troubleshooting.

Responsibilities

• Provide deskside assistance to resolve technology issues.
• Ensure proper day-to-day operation of technology applications.
• Use ServiceNow for issue tracking and ticket management.

Skills

End user support

Desktop support

Windows operating system

TCP/IP

DHCP

Presentation skills

Job description

A leading technology services firm is seeking a Desktop Support Technician in Quebec City, QC. The role involves providing on-site support, managing desktop environments, and ensuring high levels of customer satisfaction. Ideal candidates will have over 5 years of experience in desktop and end-user support, along with proficiency in Windows OS and troubleshooting. Join a company committed to innovation and inclusivity.