Desktop Support Technician II

TekWissen LLC; Quebec; On-site; CAD 50,000 - 65,000; Full time

Job summary

A global workforce management provider is seeking a Desktop Support Technician II in Quebec. You will deliver exceptional customer service, assist clients with technical issues, and solve a range of onsite problems. Candidates should have 2-5 years of experience in IT support and be skilled in various technologies. This is a full-time position requiring a proactive and customer-focused attitude.

Qualifications

• 2-5 years of related work experience or equivalent combination of education and experience.
• Certification or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products.

Responsibilities

• Deliver exceptional customer service as the face of the client.
• Interact and service clients with technical problems.
• Solve a broad range of onsite technical issues.

Skills

Mac Os

Active Directory

Desktop Support

Computer Networking

Mobile Devices

Windows

Remote Access Software

SCCM

Help Desk

Operating Systems

Remedy

Troubleshooting

Education

AA degree or technical training

Job description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.

Position: Desktop Support Technician II

Location: La Prairie QC J5R 2E4

Duration: 4 Months

Job Type: Contract to Hire

Work Type: Onsite

Language: Bilingual

Job Description

We are committed to enhancing the end users experience in all facets of the word.

Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere anytime on any device.

Image Laptops Schedule Customer Appointments Remote Access with customers to confirm full functionality of the device being deployed.

What You’ll Do

In order to deliver our exceptional services we need a team of dedicated and enthusiastic hard-working and customer service-oriented technicians! thats where you come in!

You will be expected to deliver exceptional customer service as the face of the client.

You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.

Be helpful relatable and pleasant while diagnosing and fixing their problems.

Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems you make it happen.

Be helpful and understanding - provide the support you would want!

Customize the customer experience for every individual all communication instructions and product knowledge to the level of the individual.

Determine the most cost-effective repair to minimize customer downtime.

Be proactive! Prepare reports for analysis of product failure trends and service issues.

In short you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You’ll Work With

As a Client Desktop Technician you’ll play a crucial role in supporting our customers and proactively identifying their needs.

Youll work to create the ideal experience that any customer would seek to encounter.

For many of our customers technology problems can be frustrating but easily solved by educating them.

Your patience is a virtue!

Youll be the face of our operation and the go-to for what makes our company run our customers.

Who You Are

• Experienced 2-5 years of related work experience or AA degree or technical training or equivalent combination of education and experience.
• A Certification or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge
• Personable
• Relatable and responsible when interacting with ALL customers
• When the customer has a problem are they going to dread your visit
• If yes youre not picking up what were putting down.
• Consultative approach to solving issues Help us help them! Reliable.
• Able to transform technical IT solutions lingo into terms everyone understands.
• Impeccable follow-through to customer satisfaction.
• Will attempt to connect to anyone you meet no matter how difficult. Go-Getter.
• Insatiable desire for knowledge independence and success
• Strive for more than the status quo.
• Not intimidated by problems youve never seen before Confidence is key!

Hungry to work hard and hungry to grow your career!

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Key Skills

• Mac Os
• Active Directory
• Desktop Support
• Computer Networking
• Mobile Devices
• Windows
• Remote Access Software
• SCCM
• Help Desk
• Operating Systems
• Remedy
• Troubleshooting

Employment Type: Full-time

Experience: years

Vacancy: 1