Desktop Support Technician Co-op

Teck Resources Limited; Vancouver; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Travel cost assistance

Mentorship

Primary consideration for professional

Hands-on learning

Job summary

Teck Resources Limited, based in downtown Vancouver, offers a 12‑month co‑op in Desktop Support. You will onboard new employees, deploy hardware, and handle incidents and tickets in a corporate setting.

This role requires IT/CS studies, English fluency, and strong communication while collaborating with vendors and internal teams. You’ll gain hands‑on experience with Windows/Mac environments, Office 365, and ITIL‑style processes, with opportunities for mentorship and future professional positions

Qualifications

• Enrolled in a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or related technical fields.
• Technical certificate, diploma, OR 2 years of directly-related Tier 2 experience.
• Excellent organizational, written, verbal, and interpersonal communication skills.
• Native-level English required.
• Able to manage multiple tasks and solve Tier 2 issues in Windows/Mac environments.
• Experience with Windows 10, Office 2016/2019, Office 365 CTR and Online.

Responsibilities

• Onboard new employees and deploy/refresh hardware.
• Solve and resolve incidents, handle support tickets and requests.
• Support corporate staff and executives across the organization.
• Liaise with teams and vendors to ensure timely delivery and setup.
• Maintain records, tickets, asset history, and documentation.
• Organize stock and recycle old hardware.

Skills

Windows support

Hardware deployment

Incident management

Technical troubleshooting

Strong communication

Multitasking

Customer service

Documentation

Team collaboration

Problem solving

Education

Bachelor's or Master's in IT/CS/IS or related field

Tools

Windows 10

Office 2016/2019

Office 365

Job description

Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.

Surrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.

Application Deadline: We will review applications on a rolling-basis

Duration: 12 months

Positions Available: 1

Start Date: January 4 , 2027

For this exciting position, we are specifically targeting students who have a background in Information Technology, Computer Science, Information Systems, or related technical fields. Candidates must be enrolled in a Canadian post-secondary institution for the full duration of the co-op term and plan to return to their studies upon completion for at least one academic term. If you are not currently located near the work location, you must be willing to commute or temporarily relocate for the duration of the term. A valid study permit and studentship letter will be required where applicable.

This is a Tier 2 Desktop Support role focused on providing end-user technical support in a corporate environment. The ideal candidate is proactive, customer-focused, and eager to learn, with good communication skills and the ability to adapt to a variety of technical and service-related tasks. Key responsibilities include onboarding new employees, deploying and refreshing hardware, solve, and resolving incidents, handling support tickets, and supporting corporate staff and executives.

Don’t miss out on this opening to be part of one of Canada’s leading mining companies and join our team!

Why consider Teck Resources Limited for your Co-op Placement?

At Teck, we offer more than just a job – we provide a comprehensive student experience comprised of relevant, hands‑on work, vibrant social activities, extensive networking opportunities, and rich professional development. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn, grow, and have fun, joining us means embracing a fulfilling and dynamic co‑op adventure.

In addition to excellent compensation, Teck co‑ops receive a variety of advantages including but not limited to:

Financial assistance to help with travel costs and co‑op fees

Opportunity to develop technical skills and gain practical experience while applying academic knowledge to real‑world mining operations and projects

Enjoy mentorship and guidance from experienced specialists in their respective fields

Receive primary consideration for professional positions upon graduation

Key Responsibilities

• Be a courageous safety leader; adhere to and sponsor safety and environmental rules and procedures
• Be a fearless safety leader, adhere to and sponsor safety and rules and procedures
• Attend to incidents, hardware deployment, or requests that are generated
• Liaise with teams, tiers, groups, and areas of the business daily to tasks, incidents, and project work
• Work with hardware and software vendors to verify timely product delivery, and ensuring that equipment is installed and ready to operate on schedule
• Maintain meaningful records efficiently and accurately, including service tickets, request history, asset records, and documentation
• Organize stock and recycle old hardware

Qualifications

• Currently enrolled in a Bachelor's or Master’s degree in Information Technology, Computer Science, Information Systems, or related technical fields
• Technical certificate, diploma, OR 2 years of directly-related Tier 2 experience
• Good technical solve skills
• Excellent organizational, written, verbal, and interpersonal communication skills are an absolute necessity
• Natural or native level English is required
• Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner
• Confidence in solve Tier 2 issues in Windows / Mac environments
• Thorough understanding supporting Windows 10, Office 2016/2019, O365 CTR, and O365 Online
• Experience working in an organization dedicated to defined procedures
• Ability to easily adapt to, and learn, new technologies

Why choose a Co‑op with Teck?

At Teck, we offer more than just a job – we provide a comprehensive student experience comprised of relevant, hands‑on work, vibrant social activities, extensive networking opportunities, and rich professional development.

With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn, grow, and have fun, joining us means embracing a fulfilling and dynamic co‑op adventure.

The actual amount offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.

In addition, our Co‑ops receive a variety of advantages including:

• Financial assistance to help with travel costs and co‑op fees
• Opportunity to develop technical skills and gain practical experience while applying academic knowledge to real‑world mining operations and projects
• Enjoy mentorship and guidance from experienced specialists in their respective fields
• Receive primary consideration for professional positions upon graduation