Desktop Support Technician

Info Resume Edge; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A technology solutions provider in Toronto is seeking a skilled Desktop Support Technician to provide technical support for end-users' systems and devices. The ideal candidate will have strong troubleshooting skills, a relevant degree, and experience in desktop support. Responsibilities include installing and maintaining computer systems, providing support, and documenting processes. Competitive salary and benefits offered, with opportunities for professional growth.

Benefits

Competitive salary and performance-based incentives

Opportunities for professional growth

Health insurance and employee benefits

Flexible working hours

Supportive work environment

Qualifications

• Proven experience in desktop support or IT support roles.
• Knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with networking basics and peripheral devices.

Responsibilities

• Install, configure, and maintain desktop computers and laptops.
• Provide technical support for hardware, software, and network issues.
• Document support requests and standard operating procedures.

Skills

Troubleshooting

Technical Support

Problem-Solving

Communication

Education

Associates or Bachelor's degree in IT or Computer Science

Tools

Remote Desktop Support Tools

Ticketing Systems

Job description

About the Role

We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems, laptops, and peripheral devices. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware and software, and the ability to ensure smooth IT operations.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, and peripheral devices.

• Provide technical support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve desktop-related problems efficiently and effectively.

• Assist with software installations, updates, patches, and system upgrades.

• Maintain inventory of IT equipment and manage asset tracking.

• Document support requests, solutions, and standard operating procedures.

• Escalate complex issues to higher-level IT staff or specialized teams when necessary.

• Ensure desktop systems meet security policies, antivirus updates, and company standards.

Required Qualifications

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in desktop support, helpdesk, or IT support roles.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with networking basics, printers, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with remote desktop support tools and ticketing systems.

• Knowledge of virtualization, cloud services, or cybersecurity fundamentals.

• Understanding of IT best practices and standard operating procedures.

Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.