Desktop Support Technician

NTT America, Inc.; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading technology firm in Toronto, Ontario is seeking a Desktop Support Technician. The role involves providing excellent on-site customer service, performing installations, maintenance, and troubleshooting of desktops and notebooks. Candidates should have at least 3 years of relevant experience, strong technical skills in Windows, and a solid background in customer support. A+ certification or equivalent ability is preferred. This client-based position requires good communication skills and teamwork to deliver high-quality support.

Qualifications

• 3 years desktop/technical Windows support experience required.
• Ability to lift and move technology hardware.
• Physical capability to provide break-fix services.

Responsibilities

• Responsible for installation and troubleshooting of desktops and notebooks.
• Provide technical support and incident management services.
• Optimize desktop configurations at customer sites.

Skills

Desktop/technical Windows support experience

Customer service background

Ability to follow technical instructions

Excellent verbal and written communication

Interpersonal skills and teamwork

Education

A+ certification or equivalent skill set

Tools

ServiceNow

Office 365

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Toronto, Ontario (CA‑ON), Canada (CA).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working at a client site.

Job Responsibilities

• Responsible for on‑site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10, and 11 OS).
• Installs, maintains and optimizes desktop / notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break‑fix for desktops, laptops).
• Instructs customers in the operation and maintenance of basic Windows.

Basic Qualifications

• 3 years desktop/technical Windows support experience.

Preferred Skills

• ServiceNow ticketing system (or similar ticketing system).
• Office 365 support.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware.
• Proven customer service background.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.
• Individual must have ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

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