Desktop Support Specialist

Quantum World Technologies Inc.; Sarnia; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Technical Support Specialist for an onsite role in Sarnia, ON. The ideal candidate will have a strong background in ITIL processes and experience with desktop management, providing support to end users and handling hardware break-fix tasks. The position requires a valid driving license for travel to other locations in Eastern Canada. Join a team dedicated to ensuring exceptional user support and device management.

Qualifications

• Thorough knowledge of ITIL Processes.
• Experience working with service management tools such as ServiceNow or Remedy.

Responsibilities

• Configure, administer and manage workstations including laptops and desktops.
• Provide onsite remote support to end users for technical issues.
• Handle IMAC requests and desk moves.
• Conduct hardware break-fix including warranty support.
• Logistics around receiving and deploying hardware and peripherals.
• Provide Tier 3 support to End Users and VIP Users.
• Assist in inventory and lifecycle management of devices.

Skills

Desktop Management - Infrastructure Services (IS)

ITIL Processes

Tools

ServiceNow

Remedy

Job description

Required Skills

• Desktop Management - Infrastructure Services (IS)

Essential Skills

• ITIL Processes

Responsibilities

• Configure, administer and manage workstations including laptops and desktops.
• Provide onsite remote support to end users for their technical issues related to their endpoints.
• IMAC requests and desk moves.
• Hardware break‑fix including warranty support with vendors.
• Logistics around receiving and deploying hardware, parts, or peripherals (i.e.,li>
• Audiovisual collaboration and printer support and escalation to vendors as required.
• Provide Tier 3 support to End Users and VIP User support.
• Provide technical support for new product implementation through ICT process for hardware and software.
• Assist in inventory and lifecycle management of devices, working with IT Store and Asset Management team.
• Malware support will be a coordinated effort between SOC and ServiceDesk EUC Services team.
• Thorough knowledge of ITIL Processes.
• Experience working with any service management tools like ServiceNow, Remedy, etc.
• Onsite position at Sarnia ON (No Hybrid).
• Should have valid driving license as the position requires travel to other Eastern Canadian locations.