Desktop Support Engineer L1

Iron Systems, Inc; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT services company in Calgary seeks a talented IT Technician to install, configure, and maintain desktop systems and support various technical needs. Ideal candidates will demonstrate strong troubleshooting skills, effective communication, and familiarity with networking technologies. This role involves direct interaction with clients, providing high-quality VIP support and adhering to service level agreements.

Qualifications

• Experience with installing and configuring desktop computers and peripheral equipment.
• Proven ability to troubleshoot hardware and software issues.
• Familiarity with network and sharing printer installation.

Responsibilities

• Install, configure, and maintain desktop computers and software.
• Troubleshoot hardware/software issues.
• Provide VIP support with tailored service.
• Document incidents and resolutions.

Skills

Strong troubleshooting skills

Good communication skills

Knowledge of DHCP

Knowledge of DNS

Office 365 support

Job description

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after-hours activities as required.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling Racks & devices.
• Server mounting/movement.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.