Desktop Support Analyst

®; Saskatoon; Vor Ort; CAD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health and dental plans

Vision care

RRSP matching

Employee stock purchase program

Paid time off

Zusammenfassung

Stantec is seeking an experienced IT Support professional in Saskatoon to provide high-quality end-user support across the organization. The role involves configuring hardware, troubleshooting complex issues, and collaborating with regional and corporate IT teams to ensure seamless service delivery.

You will work in a Microsoft Windows environment with Office 365, SCCM, and enterprise ITIL/SOX processes, supporting multiple offices and staff.

Qualifikationen

• Minimum 5–6 years of related experience.
• Technical degree, diploma or certificate or equivalent.
• Experience in IT service delivery and end-user support.

Aufgaben

• Provide excellent, customer focused support with professionalism and follow-through.
• Configure and reconfigure hardware, including workstations and printers.
• Resolve end-user hardware, software, and connectivity issues with escalation when needed.
• Own technology support for assigned offices and staff, coordinating with IT teams.
• Maintain accurate records for all support requests.
• Communicate issue status and next steps to users and stakeholders.

Kenntnisse

Windows 11

Office 365

SCCM

PC hardware

Troubleshooting

ServiceNow

ITIL

SOX compliance

Communication

Customer service

Ausbildung

Technical degree/diploma/certificate in related field

Tools

ServiceNow

SCCM

Jobbeschreibung

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.

Your Opportunity

Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people.

Your Key Responsibilities

• Provide excellent, customer focused support with professionalism and follow-through.
• Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.
• Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems, using available resources and established escalation paths when appropriate.
• Take ownership of technology support for assigned offices and staff while collaborating with immediate, regional, and corporate IT teams as needed.
• Coordinate with office staff and IT teams during scheduled hardware refresh activities.
• Create and maintain accurate, consistent records for all support requests.
• Monitor progress on issue resolution and keep users informed of status and next steps.
• Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions and recommend service improvements for internal clients.
• Follow established IT policies, standards, procedures, and security requirements when delivering support and implementing solutions. Share knowledge, documentation, and practical solutions with peers to support consistent service delivery across the IT organization

Your Capabilities and Credentials

Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).

• Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.
• Demonstrated troubleshooting and analytical skills with the ability to resolve more complex technical issues and identify root causes while using available resources and engaging appropriate support teams when needed.
• Experience with ServiceNow, engineering design applications and boardroom equipment is a plus.
• Experience working in an ITIL based and SOX compliant organization is a plus.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage competing priorities and adapt to changing business needs.
• Ability to communicate technical information, issue status, solutions, and next steps clearly and effectively to users, business stakeholders, and IT teams.
• Ability to work collaboratively, contribute as a team member, and seek or provide assistance when appropriate.
• Must be able to move, carry, and manipulate equipment up to 50 pounds.
• Valid driver’s license and satisfactory driving record is required.

Education and additional Experience

• Minimum of 5-6 years of related experience.
• Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.

Pay Transparency

In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.

Benefits Summary

Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location: Canada | SK | Saskatoon
Organization: BC-1372 IT Services-CA
Employee Status: Regular
Management Level: Individual contributor
Business Justification: Replacement
Travel: Yes
Schedule: Full time