Desktop support

krg technology inc; Montreal; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading tech support company in Montreal is seeking a Desktop Support professional for a contract role. The ideal candidate will provide specialized hardware, software, and network problem diagnosis for end users in a Macintosh environment. Responsibilities include coordinating support staff and managing user access. Strong interpersonal skills and extensive experience with Mac OSX are required.

Qualifications

• Experience in supporting production environments with Mac machines.
• Knowledge of Mac OS and server operating systems.
• Ability to manage relationships with vendors and support staff.

Responsibilities

• Provide specialized diagnosis and resolution for end users.
• Coordinate and manage relationships with support staff.
• Administer user access and exit controls.

Skills

Macintosh support

Problem diagnosis

User access management

Scripting (Python, Ruby, C)

Excellent interpersonal skills

Tools

Apple Remote Desktop

FileWave

Casper

Job description

This is Sujith from KRG Technologies; We are looking Desktop Support at Montreal ,CA for the below mentioned job description. Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to your friends or colleagues; so that we can help someone who may be in search of a job or looking for a change.

Job Title: Desktop Support

Location: Montreal ,CA

Duration: CONTRACT(6+ months to hire)

Job Description:

Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users (specialized Office Support / Blackberry / VPN)

• Route problems to onsite hands and feet support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Experience in Administration of Macintosh base environment
• Experience in supporting production environment comprising of MAC machines.
• Good hands on experience on MAC OSX Snow Leopard, OS Lion, Mountain Lion & Mavericks
• In depth knowledge of Apple Mac client and server operating systems.
• Client Management tools such as Apple Remote Desktop, Deploy Studio, Package maker, FileWave & Casper would be a plus
• Open / Active Directory integration
• Scripting, programming and other languages (Python, Ruby, C, C++, Objective C) would be a plus
• Basic knowledge of Windows based systems Experience Required
• Excellent interpersonal skills with the ability to influence both I.T. and the business
• Exposure/ Troubleshooting knowledge to most common Macintosh applications like Adobe apps, Quark Xpress, MS Office and Final Cut Pro (FCP) would be added advantage.
• Mass upgrades and patch management of Mac OS and Software
• Product installation and application patches deployment
• Administration and maintenance of existing packages

Thanks & Regards

Additional Information

experience in Aruba Architecture and Airwave & CPPM