Desktop Lifecycle and Support Technician

StandardAero; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading aviation service provider located in Winnipeg, Canada, is seeking an intern to provide technical support and troubleshooting. This role offers hands-on experience in the aviation industry, working with experts in a collaborative environment. Ideal candidates will have strong organizational skills and be enrolled in post-secondary studies in a related field. Join a supportive team committed to excellence and inclusivity.

Benefits

On-the-job training

Advancement opportunities

Excellent benefits

Qualifications

• Enrolled in a program related to technology or computer science.
• Good communication skills for customer assistance.

Responsibilities

• Provide support for password resets and troubleshooting.
• Analyze user issues to find solutions.
• Assist in maintaining compliance with software licenses.
• Handle Service Desk calls and document resolutions.

Skills

Organizational skills

Analytical skills

Decision making

Oral communication

Written communication

Education

Enrolment in post-secondary studies in related field

Job description

Overview

Build an Aviation Career You’re Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As an intern at StandardAero, you will gain hands-on industry experience, learn from experts, and collaborate with our teams that raise the standard of excellence.

What you’ll do

• Provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
• Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem
• Provides technical assistance to system users, ensures positive customer experience, and promotes customer satisfaction.
• Responsible for answering and triaging Service Desk calls and Jira tickets and documenting troubleshooting steps and resolution accordingly.
• Diagnoses system hardware, software, and application problems based on knowledge of system operations.
• Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
• Assists in maintaining software library of all company-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.

What skills you’ll need

• Enrolment in post-secondary studies in related field.
• Organizational, analytical, decision making, oral and written communication skills.

Preferred Characteristics

• Excellent communication skills
• Strong self-motivation and organization skills
• Ability to multitask and prioritize tasks in a high pace environment.

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.