Deskside Technician

Staffinity; Northeastern Ontario; On-site; CAD 51,000 - 70,000; Full time

Job summary

A technology services firm is seeking a Deskside Technician for a full-time, permanent role in Ontario. Responsibilities include installing and configuring devices, providing technical support, and managing service tickets. The ideal candidate has 2+ years of help desk experience, strong communication skills, and a customer-focused approach. Competitive salary range of CAD 51-70k based on experience with a requirement for possible travel for support.

Qualifications

• 2+ years of help desk experience is essential.
• Ability to manage ticket queues and document incidents accurately.
• Strong written and verbal communication skills in English.

Responsibilities

• Install and maintain desktops, laptops, and mobile devices.
• Deliver technical assistance and user training.
• Manage service tickets escalated from Tier 1 support.

Skills

Help desk experience

Ticketing and logging

Time management

Communication skills

Remote support tools

Education

Post-secondary education in Computer Science or related field

Tools

Microsoft 365 productivity suites

Incident management systems

Azure environments

Job description

Staffinity is hiring a Deskside Technician for a full-time, permanent position in Sudbury, Ontario. The base salary range is 51-70k DOE. This role is primarily based on‑site, with periodic travel (up to approximately 150 km) to nearby locations for technical support coverage. The ideal candidate will have 2+ years of help desk, ticketing and logging experinece. Will understand how to priortize by urgency and impact on the business and will be comfortable communicating with all levels of the organization.

Responsibilities

• Install, configure, and maintain desktops, laptops, mobile devices, and associated software for end users
• Deliver responsive technical assistance and user training as required
• Document and update setup procedures, network diagrams, and standard operating processes
• Manage and resolve service tickets escalated from Tier 1 support, ensuring timely follow-up and clear communication
• Support end-user telephony systems, including hardware setup and software access
• Oversee onboarding and offboarding processes related to devices, credentials, and communications tools
• Diagnose and resolve hardware, software, and network issues across multiple platforms
• Track and maintain computer inventory and assist with surplus or replacement cycles
• Provide upkeep and troubleshooting for video conferencing and related collaboration equipment
• Participate in testing and deployment of new applications, patches, and systems
• Maintain a high standard of customer service, with consistent, courteous, and effective communication
• Conduct root-cause analysis and implement sustainable fixes for recurring problems
• Meet established service-level expectations and contribute to team performance targets

Qualifications

• Post-secondary education in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
• Demonstrated ability to manage ticket queues and document incidents with accuracy and completeness
• Strong written and verbal communication skills in English
• Proven time management and prioritization capabilities in a fast‑paced environment
• Self‑motivated, collaborative, and able to work independently when needed
• Experience with remote support tools, incident management systems, and Microsoft 365 productivity suites
• Familiarity with Azure environments or telephony administration tools (e.g., Finesse) considered an asset
• Customer‑focused approach with a professional, service‑oriented attitude
• Valid driver’s license preferred

Let’s Talk

If you’re passionate about hands‑on IT work, thrive in a collaborative environment, and want to join a company that values initiative and professionalism, we’d love to hear from you.