Deskside Support Technician

WBM Technologies; Regina; On-site; CAD 45,000 - 55,000; Full time

Job summary

A technology service provider in Canada is seeking a Deskside Technician for a 3-month term with potential extension. The role requires providing onsite and remote support in a fast-paced environment, with key responsibilities including client incident resolution, strong customer service, and teamwork. Ideal candidates should possess a high school diploma or equivalent, CompTIA A+ certification, and 1-2 years of Deskside experience. Bilingual in French and English is preferred.

Qualifications

• Proficient in both French and English.
• 1-2 years of previous Deskside experience.
• Attention to detail and proficiency in documentation.

Responsibilities

• Provide onsite and remote support for clients.
• Respond to and resolve client incidents and requests.
• Maintain organizational best practices.

Skills

Analytical skills

Problem Solving

Customer Service

Communication

Teamwork

Organizational Skills

Time Management

Dependability

Education

High School diploma or equivalent

CompTIA A+ or equivalent experience

Tools

Desktops

Laptops

Printers

Tablets

Mobile phones

Job description

WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available for a Deskside Technician to work onsite with our EUC clients.

The open position we have is a 3-month term to start, with the possibility of an extension.

In this technical position, you will provide onsite and remote support for our clients. You will work in a fast-paced environment, responding to and resolving client incidents and requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.

Key Responsibilities

• Analytical – Collects, comprehends, and applies knowledge gathered from experience
• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Proven ability to manage difficult and/or emotional customer service situations
• Communication – Speaks and writes in clear and persuasive language in positive or negative situations
• Teamwork – Desire to help build, and be part of, a close-knit team
• Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
• Time Management – Prioritizes and plans work activities efficiently
• Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time
• Dependability – Follows instructions and procedures and responds to management direction positively

Preferred Qualifications

• Ability Write in both French and English
• High School diploma or equivalent
• CompTIA A+ or equivalent experience
• 1-2 years of previous Deskside experience
• Good communication, time management and mathematical skills
• Dependable and reliable
• Attention to detail and documentation – you take pride in your work
• Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
• Clean criminal record and driving abstract

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

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