Deskside Support

PeopleToGo; San Juan de Terranova; On-site; CAD 40,000 - 50,000; Part time

Job summary

A technology services company is seeking a Deskside Support / Help Desk / Field Service Technician in St-John's, Newfoundland. The role involves performing IMAC activities and providing hardware and software support. Candidates should have 1-2 years of experience in field service and deskside support, along with A+ certification and strong customer service skills. The position offers flexible scheduling and requires a diploma in IT.

Qualifications

• 1-2 years field service experience required.
• 1-2 years deskside support experience required.
• Self-starter with the ability to work independently.

Responsibilities

• Perform IMAC activities including hardware roll-outs and refreshes.
• Handle software installation and troubleshooting.
• Provide deskside support for hardware and network issues.

Skills

Field service experience

Deskside support experience

Internetworking and troubleshooting skills

Customer service skills

Communication skills

Ability to manage multiple tasks

Education

Diploma from a recognized IT program

Tools

A+ certification

Vendor certifications (Cisco, Microsoft, Dell, Toshiba, Lenovo, HP)

Job description

Position

Deskside Support / Help Desk / Field Service Technician

Location

St-John's, Newfoundland

Type

Full-Time / Part-Time or Per Project

Responsibilities

• Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Handle software installation / support / upgrades.
• Perform deskside support services installing and troubleshooting of hardware, software and network related issues.

1st Level Help Desk Support

• Perform basic LAN and internetworking related activities.
• Handle bench repairs (depot service) & remedial maintenance.
• Respond / update / close calls from National Dispatch / Call Management Center.
• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements.

Knowledge, Skills, and / or Abilities Required

• Have at least 1–2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities.
• Have at least 1–2 years of deskside support experience.
• Have strong internetworking and troubleshooting skills.
• Have A+ certification.
• May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP).
• Must be a self-starter and have the ability to manage multiple tasks.
• Exceptional customer service skills.
• Good communication skills.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.
• Must have a minimum of a Diploma from a recognized IT program.

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

Apply Now