Deskside Support

PeopleToGo; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology services company located in Northwestern Ontario is seeking a professional for hardware break-fix and IMAC services. The ideal candidate will have 3-5 years of experience in deskside support and hardware deployment, with strong customer service skills. This role requires availability for flexible work schedules and excellent communication abilities.

Qualifications

• 3 – 5 years of IMAC experience doing hardware roll-outs and deployment activities.
• 3 – 5 years of deskside support experience.
• 3 – 5 years of break-fix experience.
• Self-starter capable of managing multiple tasks.

Responsibilities

• Perform intermediate-to-advanced hardware break-fix services on various devices.
• Handle software installation, support, and upgrades.
• Provide basic LAN and internetworking activities.

Skills

Intermediate-to-advanced hardware break-fix services

Intermediate-to-advanced IMAC services

Deskside support experience

Strong internetworking and troubleshooting skills

Exceptional customer service skills

Good communication skills

Education

Diploma from a recognized IT program

Tools

A+ certification

Cisco or Microsoft certification

Vendor certifications (OEMs: Dell, Toshiba, Lenovo, HP)

Job description

Responsibilities

• Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
• Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Handle software installation / support / upgrades
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

Level 2 Help Desk support

• Perform basic LAN and internetworking related activities
• Handle bench repairs (depot service) & remedial maintenance
• Respond / update / close calls from National Dispatch / Call Management Center
• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and / or Abilities Required :

• Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
• Have 3 – 5 years of deskside support experience
• Have 3 – 5 years of break-fix experience
• Have strong internetworking and troubleshooting skills
• Have A+ certification & at least one certification from either Cisco or Microsoft
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Must be a self-starter and have the ability to manage multiple tasks
• Can act in a Team Lead capacity
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules
• Must have a minimum of a Diploma from a recognized IT program

Interested individuals should apply for this position with their most recent resume and daytime contact information.