Designated Manager

Canadian-Addiction-Treatment-Centres; Northwestern Ontario; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness benefits

Career development

RRSP/DPSP

Service recognition

Job summary

Canadian Addiction Treatment Centres (CATC) seeks a Designated Pharmacy Manager to lead a team of pharmacists, technicians and assistants across our Thunder Bay operation. You will be accountable for pharmacy performance, regulatory compliance and patient‑centred care within CATC’s clinic and pharmacy network.

You will ensure safe, efficient medication management, supervise staff, drive KPI results, and collaborate with clinic leadership to deliver high‑quality services in a fast‑paced

Qualifications

• Holds self and others accountable.
• 3+ years of pharmacy leadership experience preferred.
• Licensed pharmacist in Ontario in good standing.
• Proven ability to lead teams through change.
• Strong communication and customer service skills.

Responsibilities

• Accountable for P&L, labour, inventory, script capture and patient census.
• Ensure regulatory compliance with OCP, NADRA standards and laws.
• Maintain safe, compliant medication management systems.
• Lead staff scheduling, performance reviews and training.
• Coordinate with CATC physicians and clinic staff to optimize patient care.
• Foster a patient-centric environment and cross-training across roles.
• Drive KPI improvements and operational efficiency at the location.

Skills

Accountability

Change leadership

Customer service

Delegation

Organization

Communication

MS Office

Criminal check

Education

Bachelor of Science in Pharmacy

Licensed by Ontario College of Pharmacists

Leadership experience preferred

Tools

MS Office

Job description

Line of Business : Outpatient Pharmacy, Canadian Addiction Treatment Pharmacy

Location : Thunder Bay, ON (125 Vickers Street South, Thunder Bay, ON P7E 1J2, Canada)

Position Type : Permanent, Full-Time

Vacancy Status: This Posting is in Replacement for an Existing Vacancy

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

C ompassion – we meet people where they are, ready to help

A ccountability – we take responsibility for outcomes

R espect – we work well with others

E xcellence – we deliver exceptional experiences to everyone we encounter

• Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
• Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future : Retirement Savings Plan (RRSP/DPSP).
• Employee Recognition : Service Recognition Program.

ABOUT THE POSITION:

The Designated Pharmacy Manager (DM) provides leadership to a team of pharmacy professionals including but not limited to Pharmacists, Registered Pharmacy Technicians and Pharmacy Assistants. The PM is accountable for the operational success of their pharmacy and its impact on CATC’s clinic and pharmacy network.

WHAT YOU’LL NEED TO HAVE:

Holds self and others accountable

Embraces change, proven ability to lead others through change

Demonstrate customer service excellence

Delegates responsibility effectively

Ability to remain organized and prioritize work in a fast-paced environment

Ability to communicate effectively with internal and external contact, both orally and in writing

Bachelor of Science in Pharmacy or higher

Licensed and in good standing with the Ontario College of Pharmacists

2 years pharmacist experience preferred

Leadership experience is preferred

Working level knowledge and comfort with MS Office (Word, Power Point, Excel, Outlook)

Satisfactory criminal reference check

YOUR DUTIES AND RESPONSIBILITIES:

• Accountable to the P&L statement and in attaining target metrics (including but not limited to labour, professional services, inventory, script capture, patient census and expense control)
• Accountable for regulatory compliance such as filling the role of Designated Pharmacy Manager as outlined by the Ontario College of Pharmacists (OCP), adherence to the NAPRA Model Standards of Practice for Canadian Pharmacists and OCP standards of practice, including but not limited to, all Federal and Provincial laws, regulations, and by-laws governing Pharmacy
• Facilitate a safe & healthy work environment in compliance with guiding occupational health and safety legislation
• Drive adherence to company policy, procedure, and Standard Operating Procedures (SOPs) at the location level
• Maintain a safe, effective and compliant medication management system (including procurement, inventory, record keeping, security and protection of controlled and targeted substances)
• Ensure prescriptions are processed and billed in accordance with internal policy and third-party payer provider agreements
• Monitor location’s performance to KPI’s and actively work in collaboration with the RM to improve upon operational performance
• Report incidents, actively participate in incident investigations and implementing preventative measure to improve to improve the accuracy and efficiency in the preparation of prescriptions
• Resolve concerns from patients, physicians and the general public within a patient centric service model
• Ensure that patient care is provided according to evidence-based practices
• Facilitate a patient centric environment which:
  • Respects all patients and their unique needs
  • Actively responses to referrals from our internal clinic network and external community partners
• Ensures all patients follow internal clinic and pharmacy guidelines for program participation
• Accountable to the P&L statement and in attaining target metrics (including but not limited to labour, professional services, inventory, script capture, patient census and expense control)
• Effectively organize teams work responsibilities / prioritizing work tasks, including assignment of employee resources within the operation and facilitating cross-training
• Ensure Pharmacists and Registered Pharmacy Technicians are working within their full scope of practice
• Foster a culture of accountability, autonomy, and excellence in patient care (including respectful and judgement-free environment)
• Perform recruitment, selection, onboarding, orientation and on-the-job training activities
• Manage employee performance including preparation and delivery of probationary and annual performance evaluations and execution of development plans
• Address internal personnel concerns, identifying solutions and action plans
• Schedule employees and approve time, including time-off requests
• Maintain an informed team through regular huddles
• Establish, foster, and maintain good relationships with CATC physicians and clinic staff to provide optimal patient care and increase patient census

ABOUT THE COMPANY

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment‑free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk‑in support in person or virtually to enable community‑based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap‑around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long‑term recovery through accredited, evidence‑based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.