Design Quality Manager

Arcadis; Toronto; On-site; CAD 93,000 - 139,000; Full time

Job summary

Arcadis Canada seeks a Design Quality Manager to lead quality assurance and control across major infrastructure projects. You will drive ISO 9001:2015 and CSA-compliant quality programs, audits, CAPA, and design verification across multidisciplinary teams.

Responsibilities include managing QMS_DOCS, supplier evaluations, non-conformance, and change control, while mentoring staff and reporting quality metrics to leadership.

Qualifications

• Bachelor's degree in Civil Engineering, Mechanical Engineering, or a related field.
• 12+ years of combined experience in quality management for large-scale infrastructure projects, including leadership roles.
• Proven experience implementing ISO 9001:2015 and managing Design Quality Management Plans.
• Professional Engineer (P.Eng.) designation in a Canadian province.
• Experience with multidisciplinary design coordination and supplier evaluations.

Responsibilities

• Lead quality assurance and control processes across major infrastructure projects.
• Develop, implement, and maintain the Quality Management System (QMS) per ISO 9001:2015 and CSA standards.
• Lead audits (internal, external, third-party) to confirm compliance with project specifications and regulations.
• Manage non-conformance, CAPA, document control, and traceability.
• Mentor staff and report quality metrics to senior leadership.

Skills

Quality management

Leadership

ISO 9001:2015

Design coordination

Supplier evaluations

Audit management

CAPA & non-conformance

Education

Bachelor's degree in Civil/Mechanical Engineering

Tools

Document control

Root cause analysis

Job description

Role description:

Arcadis Canada is seeking a highly skilled and experienced Design Quality Manager to lead quality assurance and control processes across major infrastructure projects, including multidisciplinary design coordination, supplier evaluations, and technical supervision. This role is crucial in ensuring that design processes and project deliverables meet or exceed industry standards, regulatory requirements, and client expectations, specifically aligned with ISO 9001:2015, CSA standards, and project-specific Design Quality Management Plans.

Role accountabilities:

In this role, you will provide technical leadership for design quality across all project phases, ensuring that deliverables consistently align with Arcadis standards, client requirements, and applicable regulatory expectations. You will develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO 9001:2015 and CSA standards, while promoting a culture of quality, accountability, and continuous improvement. This position calls for exceptional leadership and project management capability, with the ability to supervise technical staff, coordinate resources effectively, and uphold high-quality standards across multiple projects.

You will lead and support internal, external, and third-party audits to confirm compliance with project specifications, client expectations, and industry regulations. In addition, you will evaluate supplier capability and performance to help ensure the quality and reliability of products and services delivered to the project. The role requires advanced expertise in quality control processes, auditing, and root cause analysis, as well as strong analytical skills and close attention to detail when reviewing technical documentation, identifying risks, and assessing project outcomes against established quality objectives.

A central aspect of the role will be managing non-conformance processes, including investigation, root cause identification, and the implementation of corrective and preventive actions (CAPA). You will oversee document control, quality record management, and traceability requirements to ensure secure, accurate, and accessible project documentation at all times. You will also maintain and update the project-specific Design Quality Management Plan, manage change control procedures during design revisions and project modifications, and deliver technical mentorship and training that strengthens quality awareness and capability across the team.

Working closely with multidisciplinary design teams, contractors, consultants, and government stakeholders, you will coordinate quality assurance activities and help drive effective collaboration throughout project delivery. Your strong communication and stakeholder engagement skills will be essential in reporting quality metrics, audit findings, and non-conformance status to senior leadership and other key parties. Alongside this, you will champion HSE awareness, environmental compliance, and safe working practices in all quality-related activities, while conducting investigations and testing for more complex issues and ensuring project handover documentation meets all required quality and compliance standards.

Qualifications & Experience:

Required

• Bachelor's degree in Civil Engineering, Mechanical Engineering, or a related field
• Minimum of 12 years of combined experience in quality management for large-scale infrastructure projects, including at least 5 years in a leadership role
• Proven expertise in implementing ISO 9001:2015 and managing Design Quality Management Plans
• Professional Engineer (P.Eng.) designation in a Canadian province
• Experience with multidisciplinary design coordination and supplier evaluations

Preferred

• Lead Auditor certification in ISO 9001:2015 or an equivalent standard
• Membership in a nationally recognized quality organization such as ASQ or CQI
• Experience managing quality for large infrastructure or transit projects, including LRT, rail, and major roadway programs
• Familiarity with CSA standards and provincial transportation authority requirements

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

The salary range for this position is $93,000 - $139,000. The base salary represents Arcadis' hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.