Design Operations Manager: Customer Solutions

Hydro One; North Bay; On-site; CAD 90,000 - 120,000; Full time

Job summary

A major electricity utility provider in Ontario is seeking a Design Operations Manager for their North Bay location. The role requires leading a dedicated team responsible for customer electrical services, ensuring compliance with safety regulations, and managing production goals. Ideal candidates will have over 10 years of experience in customer service within a distribution environment. This is a temporary position, lasting 24 months, with opportunities for leadership development.

Benefits

Recognition as one of Canada’s Best Employers for 2025

Qualifications

• Requires experience in supervising trades and technical staff.
• Extensive experience in customer service and distribution is required.
• Strong knowledge of Corporate Safety Rules and Occupational Health and Safety Act.

Responsibilities

• Lead a team to complete a variety of electrical services such as connections and upgrades.
• Ensure compliance with training and operational requirements.
• Participate in emergency response activities as needed.

Skills

Customer service knowledge

Leadership skills

Project management

Knowledge of safety regulations

Experience in complaint handling

Education

Relevant technical or trade certification

Over 10 years of experience in customer service and distribution

Tools

Computer applications related to distribution networks

Job description

A major electricity utility provider in Ontario is seeking a Design Operations Manager for their North Bay location. The role requires leading a dedicated team responsible for customer electrical services, ensuring compliance with safety regulations, and managing production goals. Ideal candidates will have over 10 years of experience in customer service within a distribution environment. This is a temporary position, lasting 24 months, with opportunities for leadership development.