Depot Manager

Alsco Uniforms; Calgary; On-site; CAD 90,000 - 100,000; Full time

Job summary

A facilities management company in Calgary is seeking a Depot Manager to lead a Service Centre team. Responsibilities include managing operations, ensuring customer satisfaction, and fostering a positive work environment. The ideal candidate possesses strong customer service and negotiation skills, a valid driver's license, and experience in team management. Annual compensation ranges from $90,000 to $100,000 plus bonuses, with additional benefits such as health insurance and a company vehicle.

Benefits

Competitive salary

Quarterly and annual performance bonuses

Company provided vehicle and gas card

Health and Dental Insurance

Registered Pension Plan

Qualifications

• Valid Driver’s License with a clean driving record.
• Excellent verbal/written communication skills.
• Ability to recognize colors and types of products accurately.

Responsibilities

• Manage and motivate Service Centre sales representatives.
• Ensure customer loyalty and outstanding service.
• Partner closely with sales consultants for business acquisitions.
• Manage facility service vendor relationships.
• Supervise a clean, safe facility.

Skills

Customer service skills

Negotiation skills

Time management skills

Team player

Education

College/University graduation or similar experience

Job description

Job Summary

The Depot Manager is responsible to meet or exceed Service goals in the management of a Service Centre which includes a team of Route Sales Representatives. Reports to the General Manager.

Essential Functions

• Develop and motivate Service Centre RSRs to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships.
• Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
• Partner closely with sales consultants within Service area to assist in new business acquisitions and successful new business installations.
• Ensure all company policies and procedures are followed at their location, including safety and Service SOP.
• Manage retention and growth by motivating their Service Centre team to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
• Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
• Leading their Service Centre team to success, communicate changes and policies, oversee route organization, project a professional image and cooperatively work with other departments in the branch.
• Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
• Follow written and verbal instructions and perform other tasks as directed by the General Manager.
• In coordination with General Manager, the Depot Manager will be responsible for hiring, disciplining and terminating of Service Centre staff.
• Some Depot Managers may be responsible for the management of Loaders/Unloaders and Customer Service office Personnel.
• Oversees a service center. This includes securing the facility, ensuring the facility is of the highest standards in terms of cleanliness and safety.
• Manage facility service vendor relationships such as cleaning companies, snow removal, security firms, local garages for mechanical work on trucks etc.
• Managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.
• If depot is a leased facility, manage the relationship with facility owner/landlord.

Additional Functions

• Work with and support other service personnel as required by the General Manager.
• Participate in Branch or Corporate projects as required by General Manager.

Qualifications

• Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service, negotiations and sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• College/University graduation or similar experience. Qualified to hold a driver’s license.

Travel Requirements

• Frequently within the branch area.

Typical Environmental Conditions

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

• Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Compensation

• $90,000 to $100,000 per year plus quarterly and annual performance bonuses.
• Company provided vehicle and gas card.
• Health and Dental Insurance provided by employer.
• Registered Pension Plan provided by employer.