Department Supervisor - Full Time (Ajax)

The Home Depot; Ajax; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Profit sharing

Paid training

Tuition reimbursement

Stock purchase plan

Job summary

The Home Depot in Ajax, Ontario is seeking a Department Supervisor to lead associates, ensure superb customer service and strong merchandising, and drive sales. The role includes staffing, coaching, and aligning actions with store goals to meet business needs.

You will coach team members, review performance, and collaborate with management to optimize inventory, safety and operational standards. A focus on growth and development is essential.

Qualifications

• Experience leading teams or departments.
• Strong customer service and communication skills.
• Ability to coach, train, and motivate associates.
• Knowledge of merchandising and product presentation.
• Experience with staffing and scheduling.

Responsibilities

• Lead and inspire associates to deliver exceptional customer service and drive sales.
• Ensure staffing levels meet business needs and manage scheduling.
• Coach, develop, and recognize performance; provide ongoing feedback.
• Analyze sales reports with management and propose improvements in inventory and merchandising.
• Maintain 100% stock and organized overhead; ensure safety and asset protection standards.
• Communicate store activities, promotions, and events through team meetings.

Skills

Leadership

Supervisory experience

Customer service

Merchandising

Staffing

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Department Supervisor

Position Purpose:
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.
What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams

The pay range for this position is between $23.75 - $26.00

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. Our process is designed to ensure human oversight is maintained throughout the selection process.