Department Sales Manager, Apparel

Sporting Life Group; Kelowna; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

PGA of Canada annual dues reimbursed

Players Package program

Vendor Pro Deals

Job summary

Golf Town, part of Sporting Life Group, is seeking a Department Manager of Fashion Apparel to tell a fashion story of golf through product presentation and timely merchandise flow from stockroom to the floor. You are accountable for an exceptional customer experience, up-to-date staff training and day-to-day operations.

Lead and support the sales floor to deliver superb service, drive sales, and act as MOD when required.

Qualifications

• 1-3 years of experience in a fashion retail environment.
• 1-3 years of clothing/apparel merchandising is required.
• Previous management experience would be an asset.
• Affinity for luxury sport apparel and an interest in golf.
• Strong communication skills and sound judgment.
• Prior clothing merchandising and stock planning responsibility required.
• Ability to execute company standards successfully.
• Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
• Creative, innovative, energetic, and enthusiastic.

Responsibilities

• Lead and support the sales floor to deliver an exceptional customer experience, drive sales performance, and act as Manager on Duty (MOD) when required.
• Schedule, coach, and motivate team members to ensure optimal staffing levels, strong customer service, product knowledge, and achievement of sales goals.
• Handle customer concerns professionally and proactively, ensuring timely resolution and continuous improvement of service standards.
• Execute merchandising, visual presentation, pricing, promotional, and inventory standards to maximize sales opportunities and maintain brand consistency.
• Monitor stock levels, coordinate inventory flow between the stockroom and sales floor, and communicate product, inventory, and staffing needs to management.
• Support associate training, performance development, and ongoing compliance with company policies, procedures, and sales training programs.
• Lead team communications through daily huddles and participate in store management meetings to align on priorities and performance objectives.
• Ensure compliance with all operational, safety, loss prevention, and cash handling procedures while maintaining a clean, organized, and customer-ready store environment.

Job description

Golf Town is a proudly Canadian golf superstore.From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.

As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.

Why Work Here?

• Play a significant role in our mighty team, which shares a passion for the game of golf.
• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• PGA of Canada annual dues reimbursement.
• Players Package program with upgraded shafts & a clothing package.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.
• A salary range of $45,000-$50,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You’ll Do;

As Golf Town’s Department Manager of Fashion Apparel, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and knowledgeable service advisors and managers.

• Lead and support the sales floor to deliver an exceptional customer experience, drive sales performance, and act as Manager on Duty (MOD) when required.
• Schedule, coach, and motivate team members to ensure optimal staffing levels, strong customer service, product knowledge, and achievement of sales goals.
• Handle customer concerns professionally and proactively, ensuring timely resolution and continuous improvement of service standards.
• Execute merchandising, visual presentation, pricing, promotional, and inventory standards to maximize sales opportunities and maintain brand consistency.
• Monitor stock levels, coordinate inventory flow between the stockroom and sales floor, and communicate product, inventory, and staffing needs to management.
• Support associate training, performance development, and ongoing compliance with company policies, procedures, and sales training programs.
• Lead team communications through daily huddles and participate in store management meetings to align on priorities and performance objectives.
• Ensure compliance with all operational, safety, loss prevention, and cash handling procedures while maintaining a clean, organized, and customer-ready store environment.

What You'll Bring;

• 1-3 years of experience in a Fashion retail environment or equivalent relevant experience
• 1-3 years of clothing/ apparel merchandising is required
• Previous management experience would be an asset
• Affinity for luxury sport apparel and an interest in golf
• Strong communication skills and sound judgment
• Prior clothing merchandising and stock planning responsibility required.
• Ability to execute company standards successfully.
• Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
• Creative, innovative, energetic, and enthusiastic