Department Manager - Retail Leader, Sales & Service

J.D. Irving, Limited; Nova Scotia; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company in Nova Scotia is seeking a Department Manager to lead a team and drive sales performance while ensuring exceptional customer experiences. Responsibilities include leading the department, engaging with customers, and coaching team members. The ideal candidate will have previous retail experience, strong organizational skills, and a commitment to customer service. Career progression opportunities to Assistant Manager roles are available.

Qualifications

• Proven ability to lead and motivate a team in a fast‑paced retail setting.
• Strong organizational and problem‑solving skills with the ability to manage shifting priorities.
• Demonstrates a passion for customer service and achieving sales goals.
• Ability to lift up to 55 lbs and stand for extended periods.
• CSA‑approved steel‑toed footwear is required while on shift.

Responsibilities

• Lead the department by setting an example in safety and customer service.
• Drive sales by engaging with customers and analyzing performance metrics.
• Coach and develop team members through regular feedback and performance conversations.
• Resolve associate and customer concerns professionally.

Skills

Team leadership

Organizational skills

Problem-solving skills

Customer service

Retail sales experience

Job description

A leading retail company in Nova Scotia is seeking a Department Manager to lead a team and drive sales performance while ensuring exceptional customer experiences. Responsibilities include leading the department, engaging with customers, and coaching team members. The ideal candidate will have previous retail experience, strong organizational skills, and a commitment to customer service. Career progression opportunities to Assistant Manager roles are available.