Department Manager, Ops Admin

Northern/NorthMart; Iqaluit; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

Allowances for food and accommodation

Paid training

Job summary

North West Company is seeking a Department Manager, Ops Admin to lead onboarding, payroll support, and staff administration across northern stores. Youll ensure agreements, attendance, scheduling, and records are accurate while guiding managers in daily operations.

Ideal candidates bring at least three years of experience in retail or ops, strong communication, and proficiency with Microsoft Office. Relocation to northern communities is possible; this role supports growth in remote markets.

Qualifications

• Minimum three years of experience in retail or operations.
• Excellent verbal communication and customer service skills.
• Experience handling confidential data and sensitive issues.
• Strong problem-solving abilities and organization.
• Proficient with Microsoft Office applications (Excel, Word, Outlook).
• Valid driver’s license preferred.

Responsibilities

• Conduct onboarding and orientation meetings for new hires.
• Complete administrative work for employee agreements.
• Support managers on timekeeping, payroll, and scheduling.
• Maintain employee records in line with policies.
• Ensure timely, confidential payroll delivery and staffing coverage.
• Coordinate vacation scheduling with store management.
• Ensure all staff wear uniforms and manage inventory.

Skills

Verbal communication

Confidential data handling

Problem-solving

Customer service

Computer literacy

Education

High School Diploma or equivalent

Valid Driver’s License

Tools

Microsoft Excel

Microsoft Word

Microsoft Office Suite

Email

Job description

The Department Manager, Ops Admin is accountable for the facilitation and delivery of on-boarding and orientation programs. Executes employee agreements, supports Manager in completion and timely execution of time and attendance, payroll, and labour scheduling. Ensure all staff are in uniforms, Tracks and monitors compliance to licensing and training program required for all roles in store.

More than just retail. Come make a difference.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team

Northern/NorthMart Offers Rewarding Experiences And Unique Opportunities For Growth.

• Competitive salaries
• Comprehensive benefits package
• Allowances for both food and accommodation
• Paid training

Your Responsibilities:

Customer Service

• Deliver on our value offer - Customer Driven.
• Monitor the level of customer service and satisfaction within the store and take action as required to address issues.
• May provide back up and support to stores during peak periods in retail role as required.

ON boarding

• Conducts on boarding and orientation meetings with new hires.
• Completes all administrative work for employee agreements.
• Provides support to Managers on time and attendance, payroll execution and labour scheduling.
• Maintains employee record keeping in accordance with regulatory and corporate standards and policies.
• Ensures the timely and confidential delivery of payroll, and labour scheduling and employee record keeping in accordance with regulatory and corporate standards and policies.
• Coordinates and monitors vacation scheduling and works with Store Management to ensure appropriate coverage.

Employee Agreements

• Ensure employee agreements are all signed and documented and compliance agreements are carried out timely in accordance with company policies.

Uniforms

• Ensure all staff including management are in uniforms.
• Maintain a proper level of inventory.
• Communicate with the appropriate manager with any concerns.

Skills And Qualifications

We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.

• A minimum of three years of experience required
• Excellent verbal communication skills
• Proven experience with maintaining confidential data and handling sensitive issues
• Good problem-solving skills
• Excellent computer skills in Microsoft office e.g. excel, word, email is required.
• Strong customer service skills.

Education/Certifications/Licensing

• High School Diploma or equivalent.
• Valid Driver’s License with no restrictions is preferred but not required.

Working Conditions

• Work in extreme conditions
• Lift 50+ pounds
• Work extended hours
• Will be required to stand for long periods.
• Work in remote areas

Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report.

Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.

We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.