Department Manager General Merchandise - Internal

London Drugs INTERNAL; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

London Drugs is seeking a Department Manager, General Merchandise (DMGM) in Vancouver to lead Sales Supervisors, stocking staff and aisle teams. You will drive merchandising standards and oversee floor operations to maximize sales and customer service.

In this role you will act as the acting Store Manager when needed, coordinating with senior leaders to maintain store performance, training programs, and policy compliance. A strong quality focus and staff development mindset are essential.

Qualifications

• 1+ years of experience as Sales Supervisor or equivalent, with related responsibilities.
• Current performance review indicating readiness for promotion.
• Successful completion of mandatory management training courses.
• Excellent interpersonal and communication skills.
• Ability to demand high standards and instill urgency.
• Strong planning, organizational and leadership abilities.
• Good knowledge of company policies, procedures and standards.
• Ability to train, coach and develop employees.
• Sound supervisory and delegation skills.
• Ability to communicate effectively with customers, vendors, employees and fellow management.

Responsibilities

• Supervise Sales Supervisors, Stocking Team Leaders, aisle staff and stocking team.
• Ensure general floor merchandising standards are met and manage the floor using relevant financial information to maximize sales opportunities.
• In the absence of the Assistant Store Manager and Store Manager, assume full control and accountability for store operation.

Skills

Leadership

Communication

Planning & Organization

Staff development

Policy knowledge

Delegation

Customer & vendor liaison

Job description

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience. We are currently hiring for:

Department Manager, General Merchandise (DMGM)

The DMGM is directly responsible for the supervision of Sales Supervisors, Stocking Team Leaders, aisle staff and the stocking team, in addition to all Sales Service personnel. The DMGM is also specifically responsible for ensuring all general floor merchandising standards are met and managing the general floor by utilizing relevant financial information with the goal of maximizing sales opportunities. In the absence of the Assistant Store Manager and the Store Manager, the Department Manager General Merchandise is responsible for assuming full control and accountability for the entire store operation.

Minimum requirements to be considered for this position:

• One or more years of experience in the capacity of Sales Supervisor, including all functional responsibilities of the position.
• A current performance review indicating that you are considered ready for promotion.
• Successful completion of all management training courses that are mandatory for your current position (refer to the current Required Training chart on the Employee Portal).
• Excellent interpersonal and communication skills.
• Ability to demand high standards and instill urgency.
• Strong planning, organizational and leadership abilities.
• Good knowledge of company policies, procedures, and standards.
• Ability to train, coach, and develop employees in their current position and in preparation for advancement.
• Sound supervisory and delegation skills.
• Ability to communicate effectively with customers, vendors, employees, and fellow management.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.