Department Manager, Category

Socket.dev; Whistler; On-site; CAD 48,000 - 58,000; Full time

Job summary

MEC Whistler is hiring a Department Manager, Category, to lead store-wide product categories, inventory, pricing, and visual standards as part of our founding leadership team. Reporting to the General Manager, you will build a high-performing team, shape category strategy, and partner with Senior Staff to drive sales and member value in an iconic mountain destination.

This hands-on role requires coaching, strong analytics, and a passion for outdoor adventures, with flexible hours including

Qualifications

• 1–3 years of leadership experience in retail or service environments.
• Strong operational and business acumen with KPI interpretation.
• Ability to coach and develop teams in fast-paced settings.

Responsibilities

• Lead assigned product categories to deliver market-relevant assortments.
• Ensure floor plans, pricing, signage, and presentation standards.
• Drive replenishment and product availability across categories.
• Coach and develop category teams with regular feedback.
• Support recruitment and performance management with the GM.
• Analyse performance metrics to improve sales and inventory productivity.
• Uphold loss prevention, safety standards, and daily store operations.

Skills

Leadership

Retail operations

KPI interpretation

Communication & collaboration

Flexibility

Tools

OMS

Microsoft D365

ADP

Job description

Why Join MEC

MEC is expanding! We're opening our newest store in Whistler, and we're looking for an experienced retail leader to join our founding leadership team. As a Department Manager, you'll have a unique opportunity to help shape the culture, build the team, and bring MEC's purpose and values to life from day one in one of the world's most iconic mountain destinations.

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail—and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they're going next. We curate products with intention—prioritizing quality, performance, and sustainability—so members can trust what they buy and how it's made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We're a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. As part of a founding team, you'll play a hands-on role in bringing these values and differentiators to life from the very start—leading with care and clarity, and helping build what MEC means to the Whistler community for years to come.

The Opportunity

As the Department Manager, Category, you are a key store leader accountable for driving strong business and member outcomes through effective product category leadership, operational execution, and people leadership.

Reporting to the General Manager, you oversee assigned product categories and are responsible for store-floor assortment, inventory flow, merchandising execution, pricing, and visual standards. You lead and develop teams, partner with the Senior Staff Team, and use business insights to improve sales performance, inventory productivity, and in-store execution.

What You’ll Be Responsible For:

Category & Merchandising Leadership

• Lead assigned product categories to deliver a compelling, market-relevant assortment
• Execute merchandising strategies and floor plans in alignment with Support Office direction
• Use product and sales insights to address performance gaps and capitalize on selling opportunities
• Ensure accurate pricing, signage, and presentation standards to support ease of shop

Inventory & Availability

• Partner with ARA teams to secure product based on sell-through, inventory trends, and store needs
• Drive consistent replenishment and product availability across assigned categories
• Identify risks, overstocks, gaps, and opportunities using inventory and sales reporting

People Leadership & Development

• Lead, coach, and develop category teams through training, feedback, and regular check-ins
• Identify skill gaps in product knowledge, merchandising, and inventory execution
• Support recruitment, onboarding, and performance management in partnership with the General Manager
• Foster an inclusive, respectful, and high-engagement team environment

Business & Store Operations

• Analyze category and store performance metrics to drive sales, margin, and inventory productivity
• Build business acumen within teams by connecting daily execution to store and category results
• Execute operational, visual merchandising, loss prevention, and health & safety standards
• Complete opening/closing duties and support daily store operations as required

What You Bring

• 1–3 years of leadership experience in a retail or service environment with accountability for category operations and people leadership
• Strong operational and business acumen, with the ability to interpret KPIs and translate insights into action
• Experience with inventory management, merchandising execution, and retail systems (e.g., OMS, Microsoft D365, ADP)
• Demonstrated ability to coach and develop teams in fast-paced, operationally complex environments
• Strong communication and collaboration skills, with the ability to partner across store leadership teams
• Passion for outdoor activities and the outdoor lifestyle, with the ability to translate that passion into credible product leadership
• Flexibility to work evenings, weekends, and holidays as required

Work Environment

This is an active, hands-on leadership role requiring regular presence on the sales floor and in back-of-house areas. The role includes standing, walking, lifting (up to 50 lbs), and navigating varied store environments while supporting teams and daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

• This role ranges from $48,100 to $58,00 depending on skills and experience.