Department Manager

Sport Chek; Sault Ste. Marie; On-site; CAD 42,500 - 56,200; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Other perks to support wellbeing

Career growth opportunities and staff/

Job summary

Sport Chek is seeking a Department Sales Manager of Customer Service in Canada. The role focuses on coaching a sales team, delivering exceptional customer experiences, and building relationships with customers while maintaining a positive work environment.

A passion for sports and an active lifestyle is valued. You will mentor and develop your team, set expectations, and drive store performance through effective communication and development plans for full-time staff.

Qualifications

• Minimum of 2 years in a retail environment, supervisory preferred.
• Proven track record of business growth and customer service.
• Passion for sports and active lifestyle.
• Ability to coach and develop a team.
• Strong product knowledge and sales focus.

Responsibilities

• Coach and develop department team; set expectations.
• Mentor and coach to ensure exceptional customer experience.
• Develop relationships with customers.
• Provide ongoing feedback; communicate openly.
• Create development plans for full-time staff.
• Communicate skills through huddles/meetings.
• Maintain a positive work environment.

Skills

Customer service

Sales

Coaching

Leadership

Brand ambassador

Retail management

Team development

Communication

Mentoring

Job description

What You0ll Do

• As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service.


• Product Knowledge and attentiveness towards customers needs is your playground.


• You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team.


• As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.


• Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support.


• Create development plans for full-time staff 3 providing support and coaching to improve any performance gaps.


• Communicate skills proven through effective huddles / meetings / coaching sessions.


• Develop and maintain a positive work environment for staff.

What You Bring

• Business Savvy 1 you have a customer focused mindset and can plan, execute, and drive sales.


• Leaders 1 you lead by example and have a passion for coaching, developing, and inspiring your team.


• Culture and brand ambassadors 1 you love the work and take pride in our brand.


• If you1re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.


• Minimum of 2 years in a retail environment, preferably at a supervisory level.


• A proven track record of business growth and exceptional customer service skills.


• Demonstrated interest in or involvement in sports or the sporting goods industry an asset.

We1re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs


• Performance incentives


• Other perks to support your well-being


• Career growth opportunities and product discounts

Our typical hiring range is between $42,500 and $56,200. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Sport Chek, we want to find what moves you, and help build your career from there. As Canadas destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, youll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where theres a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.