Dental Front Desk Specialist — Scheduling & Billing

Adam Dental Clinic; Yellowknife; On-site; CAD 40,000 - 60,000; Full time

Job summary

A local dental clinic in Yellowknife is seeking a customer service representative. Responsibilities include greeting clients, managing appointments, and handling communications. Candidates must have a secondary school graduation certificate and good interpersonal skills. The role requires working at the clinic location full-time, with no remote option. Health benefits including a dental plan and insurance are offered.

Benefits

Dental plan

Health care plan

Disability benefits

Learning/training paid by employer

Group insurance benefits

Life insurance

Long-term care insurance

Responsibilities

• Greet people and direct them to contacts or service areas.
• Provide basic information to clients and the public.
• Obtain and process information required to provide customer service.
• Operate switchboard or telephone system.
• Record and relay information.
• Schedule and confirm appointments.
• Send invoices.
• Maintain work records and logs.
• Receive and issue payments.
• Perform clerical duties, such as filing and sorting and distributing mail.
• Answer telephone and relay telephone calls and messages.
• Calculate billing charges.
• Monitor mobile radio or telephone.
• Provide directory assistance.
• Relay service to persons with disabilities.
• Provide customer service.

Skills

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Organized

Reliability

Team player

Ability to multitask

Attention to detail

Computer and technology knowledge

Education

Secondary (high) school graduation certificate

Tools

Electronic medical records

Switchboard 1-25 lines

Word processing software

Job description

A local dental clinic in Yellowknife is seeking a customer service representative. Responsibilities include greeting clients, managing appointments, and handling communications. Candidates must have a secondary school graduation certificate and good interpersonal skills. The role requires working at the clinic location full-time, with no remote option. Health benefits including a dental plan and insurance are offered.