Delivery Specialist- OpenRoad Audi Boundary

OpenRoad Auto Group; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in Metro Vancouver is seeking a Delivery Specialist to enhance customer experience through excellent service and coordination. Candidates should be organized, customer-focused, and tech-savvy with a valid BC Driver's License. The role involves preparing vehicles for delivery and assisting in customer interactions, promoting a strong service culture. Join us and grow in your career with ample opportunities for development!

Benefits

Discounted vehicle purchasing program

Boot allowance

Tool subsidy

Employer RRSP matching

Extended health and dental plan

Recognition and engagement events

Qualifications

• Comfortable with automotive technology and learns product knowledge quickly.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.

Responsibilities

• Prepare the showroom for customer engagement and attractiveness.
• Assist in greeting customers and providing service.
• Coordinate vehicle deliveries with the Sales and Detailing teams.
• Inspect vehicles before delivery for cleanliness and damage.

Skills

Customer service skills

Time management

Communication skills

Tech-savvy

Organizational skills

Interpersonal skills

Education

Valid British Columbia Driver’s License

Job description

UNLIMITED POSSIBILITIES AHEAD

Position: Delivery Specialist
Status: Full-Time
Dealership: OpenRoad Audi Boundary
Department: Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward‑thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

Explain why you want to join us: If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes‑Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen
• Amazing incentives: discounted vehicle purchasing program, boot allowance, tool subsidy, computer rebate program, employee referral program, employer RRSP matching
• Internal and external training & development opportunities for skill development and growth
• Be part of a collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive extended health and dental plan tailored around associate wellness
• Recognition and engagement events!

Role & Responsibilities

• Prepare the showroom and ensure it is in an attractive and desirable state at all times.
• Assist in greeting and welcoming customers and provide excellent customer service.
• Provide support to the Sales Department during the vehicle delivery process.
• Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
• Promote product superiority including technology and features, and inform customers about vehicle specifications.
• Present, explain and demonstrate the vehicle features in detail with all guests.
• Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.
• Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery.
• Follow up with customers after delivery on any outstanding questions regarding vehicle.
• Respond to guests inquires, both in person and via telephone.
• Provide vehicle information and explanation as needed after delivery.
• Exceed established customer service ratings and guidelines.
• Must follow company safety policies and practices, and immediately report any and all accidents to General Manager.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Knowledge, Skills, and Abilities Required

• Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
• Well organized and possess strong time management skills.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and interpersonal skills, and be able to articulate detailed information.
• Strong customer service skills.
• Highly self‑motivated and have the ability to learn quickly and be open to challenges.
• Ability to communicate with others and assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia Driver’s License with a good driving record.

We are an equal‑opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

Join us and grow with us!

We thank all those that have applied. Only those considered for the position will be contacted.