Delivery Practice Owner, Scrum Master

Fitch Ratings; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Tuition reimbursement

Comprehensive healthcare

Parental leave

Diversity & inclusion programs

Job summary

Fitch Ratings is hiring a Delivery Practice Owner for our Toronto, Canada office. You will lead Agile squads within Technology & Data Delivery Enablement, shaping delivery standards, coaching Delivery Owners, and advancing AI-enabled practices across the organization.

This role emphasizes collaboration with Tribe Leads, Product, Engineering, and Finance to drive measurable outcomes. You will mentor teams to raise delivery quality, manage risk, and ensure forecast accuracy while building

Qualifications

• 6–8 years in Agile delivery.
• 3+ years as Delivery Owner or Scrum Master.
• Certified Scrum Master (CSM) and Certified Scrum Professional (CSP) or equivalent.
• Strong executive communication and stakeholder management.

Responsibilities

• Lead End-to-End Squad Delivery with a focus on predictable, high-quality outcomes.
• Define and uphold definition of ready/done and release criteria.
• Mentor Delivery Owners and coach Agile practices across squads.
• Drive AI-enabled delivery practices and share learnings across the center of excellence.
• Coordinate planning, roadmaps, capacity and forecasts with leadership.

Skills

Agile delivery

Delivery Owner

Scrum Master

Executive communication

Stakeholder management

Education

Bachelor’s degree in Business/Technology

CSM

CSP

Tools

CSM

CSP

Job description

As one of the world’s top three credit ratings agencies, Fitch Ratings plays a critical role in global capital markets by providing credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its rigorous analysis and deep expertise, which have resulted in a variety of market leading tools, methodologies, indices, research, and analytical products. Fitch Ratings is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Join our fast growing Toronto innovation hub, where we’re building production grade AI to reshape global credit decisions. Here, you won’t just ship features—you’ll help reinvent an industry using decades deep proprietary data and a modern tech stack, free from heavy legacy. Backed by full enterprise support, you’ll build reliable, explainable intelligence at real scale within a collaborative, outcome driven community. If you’re looking for purposeful work, constant learning, and a place where your impact and growth accelerate—this is where you’ll thrive.

Want to learn more about our Toronto Innovation Hub? Visit: https://careers.fitch.group/go/Toronto-Innovation-Hub/9713801/

Fitch Ratings is currently seeking a Delivery Practice Owner, based out of our Toronto, Canada office.

About The Team

You will join the Delivery Management track within Technology & Data Delivery Enablement, leading Agile squad(s) to enable predictable, high-quality delivery. As a senior practitioner, you will partner with Tribe Leads, Technical Owners, Product, Engineering, Data, Finance, and business sponsors to evolve ways of working, mentor Delivery Owners, and contribute to enterprise delivery standards through our Communities of Practice.

How You’ll Make An Impact

End-to-End Squad Delivery

• Enable delivery outcomes for your squad, ensuring predictable execution and high-quality delivery.
• Ensure the definition of ready/done and release criteria are consistently applied.
• Maintain squad-level accountability, modeling best practices within your assigned squad.
• Ensure the squad meets delivery commitments; drive predictability, throughput, and quality metrics.
• Facilitate strategic decisions and trade-offs with colleagues and senior leadership.
• Create transparency in delivery health; provide honest assessments and elevate risk with options and solutions.
• Mentor Delivery Owners through coaching and Agile leadership.

AI Enablement and Modern Practices

• Drive adoption of AI-enabled delivery practices; mentor Delivery Owners on AI tool utilization.
• Identify and pilot new AI capabilities; share learnings with the Agile Delivery Center of Excellence.
• Champion AI literacy and responsible AI use within delivery management.
• Share learnings with peers and contribute to delivery practice evolution.

Operating Model and Enablement

• Enable squad-level delivery rituals, escalation protocols, and forums rooted in Agile principles.
• Drive evidence-based planning and forecasting at the squad level.
• Keep roadmaps, backlogs, capacity plans, and forecasts synchronized and actionable.
• Lead retrospectives that identify systemic improvements; drive cross-squad improvement initiatives.
• Model accountability by owning delivery outcomes and transparently communicating status and risks.

Continuous Improvement and Evolution

• Coach squad members on flow, predictability, and metrics; leverage modern practices to accelerate delivery.
• Foster a culture of experimentation and continuous improvement.

Center of Excellence Contribution

• Lead initiatives within the Agile Delivery Center of Excellence.
• Develop delivery standards, playbooks, and best practices.
• Share innovations across the organization.
• Contribute to training programs and capability-building initiatives.

You May Be a Good Fit If

• You hold a bachelor’s degree in Business, Technology, or a related field, or have equivalent experience.
• You have 6–8 years in Agile delivery, including 3+ years as a Delivery Owner or Scrum Master, with a proven track record delivering complex initiatives with measurable outcomes.
• You maintain Certified Scrum Master (CSM) and Certified Scrum Professional (CSP) or equivalent certifications.
• You demonstrate strong executive communication, stakeholder management, and experience mentoring delivery practitioners.

What Would Make You Stand Out

• Multiple advanced Agile certifications (e.g., CSP, SAFe, Kanban) and experience leading delivery transformation or AI enablement initiatives.
• Background in establishing delivery standards, playbooks, and Communities of Practice.
• Experience in financial services or regulated industries.

Why Choose Fitch

• Hybrid Work Environment: 3 days a week in office required.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Equal Opportunity Employer Fitch is proud to be an Equal Opportunity and Affimative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

For Toronto roles only: Expected base pay rates for the role will be between 90,000 CAD and 120,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.