Delivery Manager

Nascent; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A digital product agency in Toronto is seeking a Delivery team member to manage projects, ensuring teams deliver what clients value. The role requires a strong focus on client relationships, excellent organizational skills, and the capability to lead teams effectively to create impact. Preferred background includes experience in project management, design, or business initiatives. This position offers an opportunity to work in a dynamic team atmosphere.

Qualifications

• Proven ability to deliver digital products.
• EQ minded – capable of understanding client and team needs.
• Detail-oriented with risk identification skills.

Responsibilities

• Manage project timelines and deliverables effectively.
• Ensure teams focus on client needs and requirements.
• Support clients in overcoming challenges during engagement.

Skills

Project management

Client relationship management

Team leadership

Detail-oriented

Organizational skills

Job description

Since 2010, we’ve helped many companies build digital products that people love to use. Working with partners like TELUS, Cineplex, Mastercard, PayPal and RBC, we have worked with teams that are passionate about creating great digital experiences that make an impact. The Delivery is a key member of our leadership team. In this role, you will encourage the project team to focus on what our client values/wants, and will ensure that the team is empowered and set up to deliver that value.

Why you’re right for this opportunity

• You’re great at managing projects to ensure deliverables and timelines are met
• You’re effective at ensuring teams are working on the right things
• You value the importance of a positive client partner relationship
• You’re people focused
• You love organizing and keeping things progressing
• You enjoy working closely with the team to create impact, at the same time making things fun

A sneak peek at what you’ll be doing

Working with the client

• The client should feel you are there to take care of them as they build their digital product
• The client is clear on scope and what will be designed/built/tested
• The client is reassured that the team on the ground is working on what they need to
• You are able to help the client through any issues that will come up as they try to get the engagement completed

Working with the team

• The team understands how what they are working on will actually help our client
• You understand each team member’s skills and capabilities, and have a pulse on how they are doing
• You keep the team focused on the right things and manage dependencies to keep things running smoothly

What you bring to the table

We value experience showing that you work well with people, than traditional project management backgrounds.

Experience requirements

• Have a proven ability to deliver digital products
• EQ minded – ability to understand and respond to the needs of the client partners and internal team
• Detail‑oriented – ability to identify risks, gaps and opportunities and take the necessary steps to address them
• Can contribute to putting the right people in the right seats by understanding people’s capabilities, limitations, and what opportunities would be good for them

Background preference

• Experience in project or product management
• Experience in design, development, data/analytics, or any other part of digital product delivery
• Experience running a team
• Experience consulting
• Entrepreneur, experience running a business and people