Delivery Lead – Content Operations

Accenture; Calgary; On-site; CAD 150,000 - 319,000; Full time

Job summary

Accenture Song is seeking a seasoned Content Operations leader to help clients scale content production, governance, and omnichannel delivery. You will drive end-to-end programs, collaborate with onshore and offshore teams, and translate strategic recommendations into practical delivery models using AI-enabled workflows.

You will lead workshops, align stakeholders, manage budgets, and advance operating models for content operations, including CMS, DAM, and workflow platforms, across a global

Qualifications

• 10+ years of experience delivering large-scale content operations, digital production, marketing operations, or content supply chain programs.
• 5+ years leading cross-functional client-facing teams in consulting, agency, managed services, or enterprise environments.
• Proven experience managing distributed delivery teams across onshore, nearshore, and offshore models.
• Experience leading content production programs involving web content, digital assets, campaign execution, localization, and omnichannel delivery.
• Strong understanding of content operating models, workflow design, governance, and content lifecycle management.
• Experience facilitating executive workshops and stakeholder alignment sessions.
• Demonstrated ability to manage program financials, delivery risks, resource planning, and client relationships.
• Experience implementing or working with CMS, DAM, workflow, and content operations platforms.
• Experience with Adobe Experience Manager, Adobe Workfront, Adobe Experience Cloud, Sitecore, Optimizely, Contentful, Aprimo, or similar platforms.
• A University Degree is required for this position
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language.

Responsibilities

• Lead end-to-end delivery of Content Operations engagements, ensuring objectives, timelines, financial targets, and quality standards.
• Oversee delivery teams across onshore, nearshore, and offshore locations.
• Establish and manage governance frameworks, delivery cadences, performance metrics, and continuous improvement programs.
• Coordinate daily operations, standups, sprint ceremonies, and stakeholder reviews across distributed teams.
• Drive issue resolution, risk mitigation, and proactive communication throughout engagement lifecycles.
• Ensure successful transition from solution design into operational execution.

Skills

Content ops leadership

Content production

Delivery leadership

Content supply chain

Executive workshops

Program management

CMS/DAM/workflow

Adobe Experience Manager

English proficiency

Global delivery

Education

University degree

Tools

Adobe Experience Manager

Workfront

Adobe Experience Cloud

Sitecore

Optimizely

Contentful

Aprimo

Job description

We Are

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product andexperiencedesign; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise,we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

Content Operations

Within Song, our Content Operations practice helps clients create, manage, and scale high-volume content ecosystems that power digital experiences across channels. From web content and digital asset production to content supply chains, localization, personalization, and omnichannel execution, we help organizations transform how content is planned, produced, and delivered at scale.

You Are

A seasoned consulting and delivery leader with expertise in content production, content operations, and content supply chain transformation.

You understand how content gets created at scale—from briefing and planning through production, localization, governance, publishing, and optimization—and know how to bring together people, process, technology, and data to improve outcomes.

You are equally comfortable facilitating executive workshops, leading delivery teams, standing up new operating models, and advising clients on the future of Content Operations. You thrive in complex environments that require coordination across client stakeholders, offshore delivery teams, creative production resources, and technology partners.

You know how to turn strategic recommendations into practical, scalable delivery models and can help clients navigate emerging capabilities including AI-enabled workflows, automation, and Agentic AI solutions.

The Work:

Client Advisory & Transformation

• Serve as a trusted advisor to clients pursuing Content Operations and Content Supply Chain transformation initiatives.

• Lead discovery sessions, workshops, and operating model assessments to identify opportunities for improvement and scale.

• Help clients define future-state content operating models, governance structures, workflows, and delivery approaches.

• Advise clients on the adoption of modern content production capabilities, automation strategies, and AI-enabled content operations.

• Partner with clients to align people, process, technology, and data across their content ecosystem.

Delivery Leadership

• Lead end-to-end delivery of Content Operations engagements, ensuring business objectives, timelines, financial targets, and quality standards are met.

• Oversee multi-disciplinary delivery teams operating across onshore, nearshore, and offshore locations.

• Establish and manage governance frameworks, delivery cadences, performance metrics, and continuous improvement programs.

• Coordinate daily operations, standups, sprint ceremonies, and stakeholder reviews across distributed teams.

• Drive issue resolution, risk mitigation, and proactive communication throughout engagement lifecycles.

• Ensure successful transition from solution design into operational execution.

Content Supply Chain & Production Operations

• Design and optimize content production workflows across planning, creation, review, approval, localization, publishing, and measurement.

• Support clients in building scalable content supply chain capability and production operating models.

• Identify opportunities to improve speed, efficiency, governance, and content quality through process redesign and enablement.

• Guide implementation of content production best practices across web, digital assets, email, social, personalization, and omnichannel experiences.

• Collaborate with technology teams to integrate content platforms, workflow tools, DAM solutions, CMS platforms, and automation capabilities.

AI & Innovation

• Help clients understand the impact of GenAI and Agentic AI on content operations and content production.

• Identify opportunities to introduce intelligent automation and AI-enabled workflows.

• Support development of AI-powered operating models that enhance efficiency while maintaining governance and quality standards.

• Translate emerging industry trends into practical client solutions and delivery approaches.

People Leadership

• Lead and mentor content operations, project management, and delivery resources across multiple engagements.

• Foster collaboration between client teams, offshore production teams, and Accenture Song capability groups.

• Support capability development, knowledge sharing, and continuous improvement initiatives.

• Actively contribute to practice development, methodologies, assets, and go-to-market offerings.

HERE’S WHAT YOU’LL NEED

• 10+ years of experience delivering large-scale content operations, digital production, marketing operations, or content supply chain programs.

• 5+ years leading cross-functional client-facing teams in consulting, agency, managed services, or enterprise environments.

• Proven experience managing distributed delivery teams across onshore, nearshore, and offshore models.

• Experience leading content production programs involving web content, digital assets, campaign execution, localization, and omnichannel delivery.

• Strong understanding of content operating models, workflow design, governance, and content lifecycle management.

• Experience facilitating executive workshops and stakeholder alignment sessions.

• Demonstrated ability to manage program financials, delivery risks, resource planning, and client relationships.

• Experience implementing or working with CMS, DAM, workflow, and content operations platforms.

• Experience with Adobe Experience Manager, Adobe Workfront, Adobe Experience Cloud, Sitecore, Optimizely, Contentful, Aprimo, or similar platforms.

• A University Degree is required for this position

• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.

BONUS POINTS IF

• Experience with Content Supply Chain transformation initiatives.

• Knowledge of AI-enabled content creation, workflow automation, and Agentic AI solutions.

• Experience building global content hubs, factory models, or managed services organizations.

• Experience developing business cases and operating model recommendations for executive stakeholders.

• Strong consulting background with experience translating strategy into execution.

WHAT SUCCESS LOOKS LIKE

• Clients successfully transform and scale their content operations capabilities.

• Delivery teams operate efficiently across global production models.

• Content supply chains become faster, more efficient, and more measurable.

• AI-enabled workflows drive tangible productivity improvements.

• Client stakeholders view Accenture Song as a trusted strategic partner for Content Operations transformation.

• Engagements achieve strong delivery performance, client satisfaction, and commercial outcomes.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $161,050 to $319,300

#LI-MP #LI-NA-FY26

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.