Delivery / Customer Service Branch Associate II - Automotive Finishes

The Sherwin-Williams Company; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading paint and coatings company in Dartmouth, NS is seeking an individual to manage order preparations and deliver products. Responsibilities include loading/unloading products, operating warehouse vehicles, and providing excellent customer service. The ideal candidate has strong communication skills and must be physically capable of handling materials. Previous experience in customer service or retail is preferred.

Qualifications

• Must have a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 70 lbs.
• At least one year of experience in customer service or retail.

Responsibilities

• Prepare and complete orders for delivery or pickup.
• Load and unload products from deliveries.
• Provide customer service and assist customers.

Skills

Customer service

Product delivery

Warehouse operations

Education

High School diploma or equivalent

Job description

This position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, assist with scheduling, mixing and color matching equipment, as needed. The individual selected for this role will be expected to work at Automotive Branch #9010 located at 121 Ilsley Avenue, Dartmouth, NS B3B 1S4.

• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment
• Assist in planning delivery schedule to optimize unit efficiency
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Deliver products to the customer in a safe and timely manner
• Keep a clean and safe working environment and optimize space utilization
• Communicate and cooperate with supervisors and coworkers
• Follow quality service standards and comply with procedures, rules and regulations
• Ensure that the stockroom is organized
• Comply with inventory control procedures and assist with bi-annual inventory review

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications

• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• Have at least two (2) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example : forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts,
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)