Delivery Assistant - Nanaimo (0926)

Trail Appliances BC; Nanaimo; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Extended Health Benefits

PPE Allowance

Generous employee discounts

Career Development Opportunities

Employee Recognition Program

Job summary

Trail Appliances BC is seeking a Delivery Assistant to join our on‑road team, delivering exceptional customer experiences from sale to home installation.

This role requires physical work, strong people skills, and the ability to learn new product handling techniques, including washer/dryer installation. Expect 5-day weeks Tuesday to Saturday with potential overtime.

Qualifications

• Must have strong customer service and people skills.
• Ability to safely handle and install products in customers' homes.
• Must be available to work Saturdays.
• Willingness to learn new skills and product handling techniques.
• Physically capable of lifting heavy items (100 lbs.+).

Responsibilities

• Greet and explain the delivery process to customers professionally.
• Safely handle and install products in customers’ homes.
• Work daily with a delivery partner.
• Use dispatch software to manage deliveries on company devices.

Skills

Customer service

People skills

Safety conscious

Saturday availability

Willingness to learn

Heavy lifting

Tools

Dispatch software

Job description

We have everything we need to inspire our customers. Except you.

Are you someone who loves being on the move, enjoys tackling challenges, and takes pride in delivering smiles with every package? If so, Trail Appliances has the perfect opportunity for you! We're on the hunt for enthusiastic Delivery Assistants to be the heroes in our mission to provide top-notch customer service from the point of sale to our customers’ homes. At Trail Appliances, we don't just deliver products; we deliver experiences. Our assistants are the best in the industry, and our stellar customer satisfaction record proves it! Join us and become part of a team where happy customers mean happy days for our staff. If you're ready to hit the road and make a difference, Trail Appliances is the place for you!

Compensation:

• Earn up to $25.58/hour (including a $2.43/hour bonus) for candidates with relevant experience
• Starting wage: $23.83/hour (including a $1.83/hour bonus)
• Guaranteed annual wage progression

As a Delivery Assistant, you will

• Greet and explain the delivery process to each of our customers in a professional manner
• Safely handle and install our unique range of products into our customers’ homes. This is heavy work, but hey, you essentially get paid to work out!
• Work daily with a trained delivery partner (Who knows, could be the start of a new friendship.)
• Utilize state of the art dispatch software to complete the delivery process on company provided devices

To be successful in this role, you should have

• A strong appreciation for personal safety and that of others
• Must be available to work Saturdays
• A willingness to learn new skills and product handling techniques (We will teach you how to install a washer and dryer - impress your friends and family)
• Physical ability to consistently lift over a 100 lbs. and move large, heavy and bulky items (Again, throw your gym membership away - you’ll be lifting refrigerators in no time)
• Great people skills and an ability to wow our customers

Work Environment

• On the road, customer’s home, and warehouse
• Scheduled 5 days a week from Tuesday to Saturday 7:30am start until 4:00pm (Occasional overtime as required)
• Dynamic and fast-paced

Why our Delivery Assistants love Trail Appliances (some of us have been here over 25 years)

• Amazing corporate culture. This group is a work family that is fun and enjoys team bonding events & activities
• Customers who are incredibly appreciative of the service we provide
• The ability to experience new parts of the local communities every day. No route is ever the same
• Freedom from an office or warehouse environment, being out on the road in control of your day
• Appreciation for the hard work our staff put into their day

Why join Trail

• Competitive salary
• Extended Health Benefits
• PPE Allowance
• Generous employee discounts
• Career Development Opportunities
• Employee Recognition Program
• Company events
• Paid Volunteer
• Fun and dynamic work environment where your strengths and personality shine!

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!

INDHP

Our core values

• Integrity - We do what’s right, even when no one is looking.
• Improvement - We do it well. Then we do it better.
• Caring - We put ourselves in others’ shoes.
• Authenticity - We like people, not pretense.
• Determination - We kick down walls.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.