Debt Management Liaison: Client & Creditor Advocate (Remote)

Nomoredebts; New Westminster; Hybrid; CAD 46,000 - 54,000; Full time

Job summary

A reputable financial support organization is seeking a Client & Creditor Liaison to manage client relationships in a Debt Management Program. The role involves assisting clients through their debt repayment journey and negotiating with creditors to secure their participation. Ideal candidates will have customer service experience, strong communication skills, and the ability to work under pressure. This full-time, predominantly remote position offers a competitive salary and great benefits.

Benefits

Three weeks vacation

Comprehensive health and wellness benefits

Educational reimbursements

Qualifications

• Two or more years of customer service and administrative experience required.
• Professional and empathetic phone manner.
• Excellent communication & interpersonal skills.

Responsibilities

• Act as an intermediary between clients, creditors, and credit counsellors.
• Manage a caseload of clients and assist in the onboarding process.
• Advocate for solutions meeting clients’ needs.

Skills

Customer service

Negotiation

Communication

Organizational skills

Education

Post-secondary education

Job description

A reputable financial support organization is seeking a Client & Creditor Liaison to manage client relationships in a Debt Management Program. The role involves assisting clients through their debt repayment journey and negotiating with creditors to secure their participation. Ideal candidates will have customer service experience, strong communication skills, and the ability to work under pressure. This full-time, predominantly remote position offers a competitive salary and great benefits.