Dealer Relations Team Lead: Coach & KPI Driver

S&P Global; London; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global analytics firm is seeking a DRA Team Lead in London, Ontario. This role involves managing a team, mentoring peers, and ensuring operational efficiency while focusing on key performance indicators (KPIs). The ideal candidate will have a Bachelor’s degree, strong project management skills, and relevant experience in a SaaS environment or the auto industry. Competitive benefits and a thriving workplace await you.

Benefits

Health care coverage

Generous time off

Continuous learning resources

Retirement planning

Family friendly perks

Qualifications

• Minimum 1-year experience with SalesForce CRM.
• Experience with ZenDesk.
• 2-4 years of relevant professional experience in a SaaS organization or auto industry.

Responsibilities

• Manage the day-to-day responsibilities of a team.
• Conduct continuous analysis and assess team practices quarterly.
• Mentor and instill best practices in team members.

Skills

Project management skills

Interpersonal skills

Communication skills

Adaptability

Innovative thinking

Education

Bachelor’s Degree in Business Administration or relevant area

Tools

SalesForce CRM

ZenDesk

Microsoft Suite

PowerBI

Job description

A leading global analytics firm is seeking a DRA Team Lead in London, Ontario. This role involves managing a team, mentoring peers, and ensuring operational efficiency while focusing on key performance indicators (KPIs). The ideal candidate will have a Bachelor’s degree, strong project management skills, and relevant experience in a SaaS environment or the auto industry. Competitive benefits and a thriving workplace await you.