Dealer Business Development Manager (Bilingual French and English)

Total System Services; Toronto; Remote; CAD 100,000 - 140,000; Full time

Job summary

A leading payment technology company in Canada seeks a Dealer Business Development Manager to manage Dealer relationships, drive revenue, and facilitate communication. The ideal candidate should have 2-5 years in channel management, be bilingual in French and English, and possess strong problem-solving skills. This role offers a salary plus bonus, with opportunities for professional growth and a supportive work environment.

Benefits

Health insurance

Life insurance plans

Retirement savings programs

Gym membership corporate rates

Tuition reimbursement program

Qualifications

• 2-5 years in POS dealer management or channel management experience.
• Experience with contracts and negotiations.
• Ability to travel as needed.

Responsibilities

• Manage and assist Dealer Channel with revenue-related matters.
• Recruit and foster relationships with Dealers.
• Monitor and influence Dealer revenue growth.
• Communicate with Dealers regarding leads and revenue status.

Skills

Channel management

Problem-solving

Bilingual (French and English)

Organizational skills

Salesforce proficiency

Education

4-year college degree or equivalent experience

Tools

MS Office

Salesforce.com

Google Suite

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? Are you interested in pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders and get the chance to excel and earn what you deserve!

JOB OVERVIEW

The Dealer Business Development Manager manages and assists our Dealer Channel with all things Genius & Synergy revenue related. This position’s importance lies in being the Dealer’s advocate and ambassador for all matters related to reselling Global Payments Genius and associated products as well as driving revenue through referral of card. The person is responsible for Dealer contracts, quotas, territories and recruitment / terminations. This position must learn, teach and facilitate all policies, procedures, and product advantages to facilitate the growth of revenue of the Dealers in the divisions assigned to them. Additionally, this position is the face in their respective divisions for the Dealer Program and all Global Payments related matters. This position requires extreme attention to detail to make sure that every Dealer and Dealer prospect is efficiently and professionally communicated with and mentored. This position is responsible for having a mastery of all “product specific” Dealer‑facing documentation, the Dealer Manual, Dealer processes, price list, authorized Dealer list, and training materials. The DBDM must be able to assist Dealers with growing their leads, answering RFP/RFIs, selling & closing POS business and relationship management with the local Global Payments card community. The DBDM is the primary contact for any Dealer related escalations. This position requires travel and could be on the road more than 24 weeks a year.

Requirements

• 2‑5 years in POS Dealer management or channel management experience
• French and English language skills
• 4‑year college degree or equivalent experience
• Enjoy problem solving and channel management
• Have experience with contracts and negotiations
• Extremely organized with professional follow‑up habits
• Experience with MS Office, Salesforce.com, LinkedIn, Google Suite and social media
• Hospitality and food service and / or retail experience is helpful
• Ability to travel as needed

Compensation and Benefits

This person will work from home office. This position is a salary plus bonus position. OTE – 120K

Dealer Development

• Recruit New Dealers to cover all products in all major markets of divisions covered.
• DBDM is responsible to make sure their Dealers fully understand Dealer Manual and their Contract.
• DBDM is responsible to know the Dealer manual for each product inside and out, and notify their Dealers when changes occur.
• Foster positive and respectful relationships with all existing Dealers in their division.

DBDM needs to touch base with every Dealer in their divisions 1‑2 times a month. DBDM should strategically coordinate visits timed with events where their Dealers will be present. DBDM is responsible for creating community and harmony between individual Dealers and other divisions, such as card. DBDM is responsible for encouraging respectful behavior and enforcing rules when Dealers violate engagement rules.

Dealer Revenue

• DBDM is responsible to increase and maximize total Dealer revenue in each division across all products.
• DBDM is responsible to monitor and influence revenue increases and opportunities within their divisions. This includes helping Dealers close large opportunities and creating new local leads as well as monitoring Dealer pipelines.
• DBDM is responsible for Dealer’s minimum and targeted quotas. Must influence and communicate progress so that the Dealer is aware of status changes and or progress.
• DBDM is responsible to expose, train and assist in launches of new sellable products to all Dealers in their division.

Dealer Communication

DBDM is responsible to notify relevant managers about Dealer boarding, termination, remediation, legal escalation whenever a Dealer has a change of status or issue. DBDM is responsible to share the following content in their periodic communication with the Dealers in their divisions:

• Go over all leads received since the last time you talk to Dealer. And update notes in SF.com.
• Go through revenue increase and decrease as well as funnel and discuss recent past performance as well as immediate future performance.
• Operation issues – check on general state of support, product quality, documentation. Additionally, make sure they are aware of any news releases on product or any new products that might help their Dealer.
• Revenue – DBDM is responsible to know if any campaigns have been run by the Dealer and speak to them about results of campaign run and help them run new campaigns more effectively. Initially DBDM is responsible for boarding and training Dealers on the Revenue marketing cube tool.
• Upcoming events – DBDM is responsible to make sure Dealers are aware of training classes, trade shows, Dealer events, industry events.
• Contest and ranking – DBDM is responsible to inform Dealers of any contests in their product and their status and ranking if Diamond. DBDM should keep Dealer informed throughout the entirety of the contest.
• News – DBDM is responsible for communicating to their Dealers all general industry trends, Dealer & Global Payments POS success stories and content of any communication bulletins that have come out since the last they spoke.

Marketing

• DBDM is responsible to know all marketing collateral available and make sure Dealers know where to find it, how to use it and what is available.
• DBDM is responsible to look for and communicate opportunities for success stories, marketing opportunities. Re‑amplification of quality marketing work that Dealers have created. And be a liaison for marketing work in their division.
• DBDM needs to be active in the suggestions, creation and production in any marketing materials that they see would benefit the team at large.
• DBDM needs to be active in the suggestions, creation and production in any marketing materials that they see would benefit the Dealers.

Trade Shows

• DBDM is responsible to work and oftentimes setup and teardown trade shows in their divisions and work all national trade shows called on to work.
• DBDM is responsible to insure Dealer participation in all tradeshows and events that require Dealers.
• DBDM is responsible to coordinate communication between all Card colleagues local to the event in advance to show as to set expectations and foster collaboration.
• DBDM is ultimately responsible to make sure Dealers have made all plans necessary for getting to the event and assist when necessary.
• DBDM is responsible to suggest and request any additional events that would help Dealer revenue in their divisions.
• DBDM will be occasionally required to help plan events for Global Payments.

Documentation & Tools

• SF.com – DBDM is responsible to enter, maintain and keep historical notes as well as status changes on all Dealer and Dealer prospects in their division.
• Learn and fully understand how a Dealer needs to use SF.com Portal as well as train and monitor Dealer usage.
• Learn and fully understand how a Dealer needs to use Knowledge Portal as well as train and monitor Dealer usage.
• Learn and fully understand how a Dealer needs to use Dealer Exchange as well as train and monitor Dealer progress.
• Learn and fully understand how to use Google Drive and know where to access all documents and their content.

Education

• Make sure Dealers are aware of training class schedule and that Dealers signup as well as understand travel logistics.
• Make sure Dealers in their divisions know where to find all training resources and help them with any training needs.
• Make sure all Dealers know how to order product.
• Know and understand all Dealer Manuals and Contracts.
• Drive attendance to product panels along with the broader team.

Other Tasks

• Assigned various projects to help facilitate the Global Payments Dealer Channel and are expected to complete these projects in a timely manner.
• Professional communication – respond professionally, courteously and ethically to any and all communication they receive within 24 hours.
• If the DBDM is out of office, it is their responsibility to request and find a team member who can handle their communication while they are out.
• Respond to communication in the same manner in which the communication came in (e.g., phone – return by phone).
• CC executives on communications as necessary.
• Always copy and get back to all people on the thread so that no one is left without a response to an email they were originally copied on.

Vacation, Travel and Expenses

• Make their own arrangements for Travel via company provided systems.
• Arrive no less than 12 hours before the start of their responsibility or appointments when traveling that involves taking a flight to the appointment / event.
• Submit travel for approval that is not requested of them before booking.
• Will not accrue expenses over $250 per event without SVP approval (Dinner, Room Service, etc.).
• Make manager aware and follow company procedures to take PTO.

Who are we?

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out‑performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people:

• Real opportunities to grow professionally
• Collaborative, friendly work environment with a relaxed, casual dress code
• Health insurance
• Short‑Term and Long‑Term disability coverage
• Life insurance plans
• Retirement savings programs
• Employee stock purchase program
• Employee assistance program
• Tuition reimbursement program
• Gym membership corporate rates
• Volunteering opportunities
• Safe place for the LGBTQIA2+ community

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments Inc. equal employment opportunity statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact the mailing address shown in the footer of this page.