Database Manager- Operations Technology

Intact; Toronto; Hybrid; CAD 128,000 - 157,000; Full time

Benefits offered by this job

Hybrid work model

Extra days off purchase option

Health and wellness benefits

Share plan

Pension options

Job summary

Intact is seeking a Database Manager – Operations Technology to lead Oracle and MongoDB platforms, driving operational excellence and a high‑performing team. The role oversees budgets, vendor governance, and a cloud/AI‑enabled transformation aligned with engineering teams.

The successful candidate will have deep database expertise, strong governance skills, and the ability to partner across architecture, application teams, and leadership to advance our database cloud strategy.

Qualifications

• 8+ years of IT operations experience with Oracle and Mongo database environments.
• 5+ years of leading and managing database teams.
• 3+ years of experience in database cloud transformation.
• Experience partnering with architecture and application teams on cloud roadmaps.
• Deep knowledge of Oracle and Mongo architecture, testing, backup/recovery, HA.
• Strong in audits, governance, team development and empowerment.
• Proven experience managing budgets and vendor contracts.
• Strong ITIL practices and operational governance understanding.
• Strategic thinker with influence and decision-making ability.
• Excellent verbal and written communication and collaboration skills.
• Organized and adaptable to changing environments.
• Quebec candidates: bilingual in French/English; otherwise eligible to work in Canada.

Responsibilities

• Lead and mentor a team of senior DBAs for Oracle and Mongo platforms.
• Lead recruitment, performance reviews, and career planning.
• Foster accountability, ownership, and service reliability.
• Own availability, performance, and reliability of all DB environments.
• Lead incident, problem, and change management with SLA adherence.
• Establish proactive monitoring, capacity planning and DR readiness.
• Ensure security, backup and recovery standards are met.
• Contribute to roadmap for database cloud transformation and modernization.
• Leverage AI/automation for efficiency, monitoring, and cost management.
• Ensure readiness and support models evolve with cloud/AI.
• Manage annual budgets for Oracle licensing, Mongo tooling, and infra.
• Provide financial forecasting and cost optimization.
• Implement ITIL-based processes across ITSM activities.
• Lead audit readiness and compliance for database environments.

Skills

Leadership

Budget management

ITIL knowledge

Stakeholder communication

Strategic thinking

Interpersonal skills

Tools

Oracle

MongoDB

Job description

Benefits

Pay at Intact includes flexible work arrangements, a hybrid model, an option to purchase extra days off, health and wellness benefits, a share plan, and pension options.

Salary range (but not limited to): 128,300 – 156,800 CAD.

Annual bonus target: 15% of base salary, with a potential payout up to double the target (subject to personal and company performance).

Employee Share Purchase Plan (ESPP): Intact matches 50% of your net shares.

Defined benefit pension plan provides guaranteed income for life.

About the role

We’re looking for a Database Manager – Operations Technology to join our growing team. This role is a strong people leader with technical experience leading Oracle and Mongo database platforms. The role is accountable for operational excellence of mission‑critical database services, budget ownership, vendor governance, and the development of a highly engaged database team closely working with software engineering teams.

The successful candidate will demonstrate proven experience leading database teams, a deep appreciation for operational discipline and environmental stability, and the ability to partner with architecture and application teams while advancing our database cloud and AI‑enabled transformation strategy.

Responsibilities

• Lead and mentor a team of senior database administrators supporting Oracle and Mongo database platforms and transformation activities.
• Lead recruitment, conduct one‑on‑one meetings, performance reviews, and individual career, succession and development planning.
• Foster a culture of accountability, ownership, operational discipline, innovation, and service reliability.
• Own the availability, performance stability, and reliability of all Oracle and Mongo database environments.
• Lead incident, problem and change management for database platforms, ensuring strict SLA adherence.
• Establish proactive monitoring, capacity planning, performance tuning, and disaster recovery readiness.
• Ensure database security, compliance, backup, and recovery standards are consistently met.
• Contribute to and execute the roadmap for database cloud transformation, including migration and modernization.
• Leverage AI and automation capabilities to enhance operational efficiency, predictive monitoring, performance optimization, and cost management.
• Ensure operational readiness and support models evolve alongside cloud and AI adoption.
• Own and manage the annual operating and capital budget for Oracle licensing, MongoDB tooling and database infrastructure.
• Provide financial forecasting and cost optimization.
• Implement ITIL‑based best practices across incident, problem, and change management.
• Lead audit readiness and compliance for database environments.

Qualifications

• 8+ years of experience in IT operations with strong technical expertise in Oracle and Mongo database environments.
• 5+ years of experience leading and managing database teams.
• 3+ years of experience in database cloud transformation.
• Experience partnering with architecture and application teams and supporting cloud transformation initiatives/roadmaps.
• Deep knowledge of Oracle and Mongo database architecture, performance testing, backup recovery, and high availability.
• Strong experience leading database 52‑109 audits, governance, team development and ability to empower teams.
• Proven experience managing operational budgets and vendor contracts.
• Strong understanding of ITIL practices and operational governance.
• Strategic thinking and the ability to be influential.
• Proven interpersonal and communication skills (verbal and written).
• Organized and able to work well in a changing environment.
• For candidates located in Quebec, bilingualism (French/English) is required – must interact regularly with colleagues across the country.
• No Canadian work experience required; must be eligible to work in Canada.

EEO and Legal Statements

We are an equal‑opportunity employer. At Intact, we value diversity as a strength and strive to create an accessible workplace where employees feel valued, included, and encouraged to share their unique perspectives.

We encourage applications from members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

Intact acknowledges reconciliation and the land currently called Canada. We work, meet, and travel across this land originally inhabited by First Nations, Metis and Inuit people.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace accommodations. A copy of applicable policies is available on request.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters; candidates must be eligible to work in Canada from the anticipated start date and throughout employment.

If you are an employee of Intact or belairdirect, please apply for this role on the internal career site.